Healthcare Customer Service Representative – Payer Experience
3 days ago
Job Overview:
We are seeking a dedicated and experienced Healthcare Customer Service Representative (CSR) to join our team on a short-term contract. This role will primarily focus on an outbound program, engaging with clients and payers to provide efficient healthcare support services. This role involves conducting outbound calls to verify chronic conditions with members and payers. The ideal candidate will have strong payer call center experience and a solid healthcare background.
Key Responsibilities:
- Accurately capture and update member information in the system.
- Ensure compliance with company policies, HIPAA regulations, and quality standards.
- Meet productivity and accuracy targets within specified timelines.
Collaborate with team members, trainers, and supervisors to ensure smooth process ramp-up.
Make outbound calls to patients, providers, and payers to address healthcare-related inquiries.
- Manage and resolve issues related to claims, authorizations, billing, and patient account services.
- Accurately document call interactions and update internal systems.
- Provide excellent customer service while adhering to HIPAA and company compliance standards.
- Collaborate with team members and supervisors to ensure targets and timelines are met.
Qualifications:
- Proven experience as a Healthcare CSR (required).
- Prior payer experience is a must.
- Strong communication and interpersonal skills.
-
Healthcare Customer Service Representative
3 days ago
Pasay, National Capital Region, Philippines access healthcare Full time $40,000 - $60,000 per yearAbout the role As a Healthcare Customer Service Representative - Claims Specialist at access healthcare, you will be the primary point of contact for customers, providing exceptional service and support for healthcare claims processing. In this full-time role based in Pasay City, Metro Manila, you will play a vital part in ensuring a seamless and efficient...
-
Customer Service Representative
3 days ago
Pasay, National Capital Region, Philippines access healthcare Full time $35,000 - $50,000 per yearAbout the role Join access healthcare as a full-time Customer Service Representative - Account Receiveable Claim in our Pasay City office. In this key customer-facing role, you will be responsible for efficiently processing and resolving account receiveable claims, ensuring a seamless experience for our clients. Your strong communication skills and...
-
AR Collections Representative
3 days ago
Pasay, National Capital Region, Philippines Access Healthcare Services Manila, Inc. Full time $40,000 - $60,000 per yearWe are seeking a detail-oriented and results-driven Claims Representative to join our growing Healthcare BPO team.In this role, you will be responsible for managing the end-to-end medical billing cycle, ensuring timely collections, following up on unpaid claims, and maintaining healthy cash flow for healthcare providers in the US.Key Responsibilities:Perform...
-
Customer Service Representative
3 days ago
Pasay, National Capital Region, Philippines Access Healthcare Services Manila, Inc. Full time $30,000 - $60,000 per yearAbout the role As a Customer Service Representative (CSR) - Healthcare Account for Access Healthcare Services Manila, Inc.', you will be the first point of contact for our clients in the healthcare industry. Working from our office in Pasay City, Metro Manila, you will be responsible for providing exceptional customer service and support to our valued...
-
AR Claims Analyst
16 hours ago
Pasay, National Capital Region, Philippines Access Healthcare Full time $104,000 - $130,878 per yearWe are seeking a experiencedAR Claims Representativeto join our growing Healthcare BPO team.In this role, you will be responsible for managing the end-to-end medical billing cycle, ensuring timely collections, following up on unpaid claims, and maintaining healthy cash flow for healthcare providers in the US.Key Responsibilities:Perform follow-ups with...
-
Outpatient Medical Coder
3 days ago
Pasay, National Capital Region, Philippines access healthcare Full time $60,000 - $80,000 per yearWe are seeking a experienced Medical Coder to join our Revenue Integrity Team.The ideal candidate will have a deep understanding of coding guidelines, payer policies, and compliance regulations, ensuring accurate documentation and maximized reimbursements.Work Set-up:WFH after trainingKey Responsibilities:Review clinical documentation to assign accurate...
-
Claims representative
3 days ago
Pasay, National Capital Region, Philippines access healthcare Full time ₱600,000 - ₱1,200,000 per yearAbout the roleJoin our dynamic team as a Claims Representative - Healthcare CSR at access healthcare, a leading provider of healthcare services. In this full-time role based in Pasay City, Metro Manila, you will be responsible for providing exceptional customer service and support to our clients throughout the claims process.What you'll be doingResponding to...
-
CSR Healthcare
3 days ago
Pasay, National Capital Region, Philippines Access Healthcare Full time $30,000 - $50,000 per yearAccess Healthcare is looking for Customer Service Representative to provide support for both internal and external customers. You'll be handling handling inbound phone calls and responding to emails regarding status updates, billing disputes and invoice adjustments. Task : Processes cancellation requests. Meet personal/team goals and quotas Submit billing...
-
CSR- AR Collections Representative
3 days ago
Pasay, National Capital Region, Philippines access healthcare Full time ₱400,000 - ₱800,000 per yearAbout the role This is an exciting opportunity to join the customer service team at access healthcare as a CSR - AR Collections Representative (Healthcare Billing). In this fulltime role based in Pasay City, Metro Manila, you will be responsible for handling customer inquiries, processing payments, and following up on outstanding accounts receivable. Your...
-
Healthcare Process Trainer
3 days ago
Pasay, National Capital Region, Philippines Access Healthcare Full time $40,000 - $60,000 per yearAccess Healthcare Services Manila Inc. is seeking a dedicated and experienced BPO Trainer with a strong background inHealthcare BPO preferably in AR Claimsto join our dynamic team.This role is crucial in developing and enhancing the skills of our call center representatives to ensure they deliver exceptional service while effectively handling early payouts...
