Service Desk L1

6 days ago

Taguig, National Capital Region, Philippines Preferable - Crafting Careers Full time ₱250,000 - ₱500,000 per year

EIL Global is looking for an experienced L1 Service Desk professional to join our team for a full-time onsite project in Manila, Philippines.

Type: Independent Contractor Experience: 3–4 years

Language: Fluent in Mandarin / Korean / Japanese (speaking, reading, writing — any one language) + Good English

Role Responsibilities:

Provide IT Infrastructure support including troubleshooting hardware, software, OS, and network issues.

Hands-on experience with Windows & Mac OS, Active Directory, Messaging, and User Profile Administration.

Application installation/uninstallation, Outlook & MS Office troubleshooting.

Support end-users with laptops, desktops, MFDs, mobiles, and tablets. Work with ticketing tools such as ServiceNow / Remedy.

Handle PC setup, configuration, and break-fix activities

Requirements:

3–4 years of experience in IT support / Service Desk / System or Network Admin

Strong understanding of PC setup, configuration, and break-fix activities.

Excellent customer management, communication, and interpersonal skills.

Able to work independently and meet deadlines

MCP / ITIL certification is a plus (not mandatory)

Local candidates currently in the Philippines only

Interested?

Please share your updated CV along with:

Contact Number

Email

Preferred Contact Time

Current Salary

Expected Rate

Current Location

Visa/Citizenship

Notice Period

Language Proficiency (Mandarin / Korean / Japanese)

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