Service Desk L1
2 weeks ago
EIL Global is looking for an experienced L1 Service Desk professional to join our team for a full-time onsite project in Manila, Philippines.
Type: Independent Contractor Experience: 3–4 years
Language: Fluent in Mandarin / Korean / Japanese (speaking, reading, writing — any one language) + Good English
Role Responsibilities:
Provide IT Infrastructure support including troubleshooting hardware, software, OS, and network issues.
Hands-on experience with Windows & Mac OS, Active Directory, Messaging, and User Profile Administration.
Application installation/uninstallation, Outlook & MS Office troubleshooting.
Support end-users with laptops, desktops, MFDs, mobiles, and tablets. Work with ticketing tools such as ServiceNow / Remedy.
Handle PC setup, configuration, and break-fix activities
Requirements:
3–4 years of experience in IT support / Service Desk / System or Network Admin
Strong understanding of PC setup, configuration, and break-fix activities.
Excellent customer management, communication, and interpersonal skills.
Able to work independently and meet deadlines
MCP / ITIL certification is a plus (not mandatory)
Local candidates currently in the Philippines only
Interested?
Please share your updated CV along with:
Contact Number
Preferred Contact Time
Current Salary
Expected Rate
Current Location
Visa/Citizenship
Notice Period
Language Proficiency (Mandarin / Korean / Japanese)
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