Multlingual Technical Support Representative

2 weeks ago

Taguig, National Capital Region, Philippines One Luna Global Connections, Inc. Full time ₱30,000 - ₱60,000 per year
IT Service Desk Engineer (Mandarin / Japanese / Korean Speaker)

Onsite | Taguig City, Metro Manila

Start Date: 1st Week of October 2025

Full-Time | Long-Term Engagement (Minimum 1-Year Contract)


About the Role

One Luna Global Connections, Inc. is hiring multilingual IT Service Desk Engineers to be deployed for a global IT infrastructure and managed services company.

You'll be part of a dynamic support team providing field and remote IT services, ensuring smooth operations for enterprise-level clients.


Available Openings

  • 2 Mandarin-speaking IT Service Desk Engineers
  • 2 Japanese-speaking IT Service Desk Engineers
  • 2 Korean-speaking IT Service Desk Engineers

Key Responsibilities

  • Provide Level 1 and Level 2 IT support for hardware, software, and network-related issues.
  • Perform troubleshooting, system administration, and end-user support (onsite).
  • Assist in incident resolution, patch management, and system maintenance.
  • Coordinate with global teams for issue escalation and resolution.
  • Maintain accurate records of service requests and resolutions.

Qualifications

  • Bachelor's Degree in IT, Computer Science, or related field (or equivalent experience).
  • Proficiency in Mandarin / Japanese / Korean (spoken and written).
  • Strong command of English for business communication.
  • 1–3 years of experience in IT support, helpdesk, or service desk roles.
  • Knowledge in desktop/network/firewall troubleshooting, OS upgrades, and Cisco device configuration is an advantage.
  • Must be willing to work onsite in Taguig City (with potential hybrid arrangement).

Compensation and Benefits

Competitive Pay

Long-term engagement with stable monthly pay

Regular performance review

Opportunity to work with an international IT services leader

Paid leave, 13th-month pay, and government-mandated benefits


Schedule & Work Setup

  • Onsite in Taguig, Metro Manila
  • Full-time (5 days/week); flexibility for occasional weekend or holiday support

How to Apply

Send your updated resume (in English) with the subject:

"[Language] IT Service Desk Engineer – Taguig"

to


About One Luna Global

One Luna Global Connections, Inc. is a Philippine-based BPO and virtual staffing agency providing multilingual, professional, and highly skilled support to clients across industries. We are the trusted partner of several industries for IT infrastructure and managed service projects in the US, Australia and Asia-Pacific region.

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