WFM / Workforce Team Lead

About the job Assistant Manager, Workforce/ Team Lead, WFM - Hybrid About the Assistant Manager, Workforce/ Team Lead, WFM - Hybrid job in Pasay Qualifications: 5 years BPO experience years Assistant Manager/ Lead Assistant Manager, workforce space Knowledgebale of erlang/ occ tools Preferably with Insurance campaign background Preferred -...

Work Setup: On-site in MOA, PasayShift Schedule: 5 am - 4 pm (AU Shift)Required Skills/Experience:• Bachelor's Degree• At least 3 years as a Workforce Manager in the BPO industry• Solid background in WFM functions, e.g., forecasting, scheduling, and real-time management• Proficient in WFM tools• Preferably available to start immediately• ...

Work Setup: On-site in MOA, PasayShift Schedule: 5 am - 4 pm (AU Shift), can change depending on the business needRequired Skills/Experience:• Bachelor's Degree or at least 2 years in college completed (no back subjects)• At least 3 years as a Workforce Manager or equivalent in the BPO industry• Solid background in WFM functions, e.g., forecasting,...

Work Setup: On-site in MOA, Pasay Shift Schedule: 5 am - 4 pm (AU Shift), can change depending on the business needs Required Skills/Experience:Bachelor's Degree or at least 2 years in college completed (no back subjects) At least 3 years as a Workforce Manager or equivalent in the BPO industry Solid background in WFM functions, e.g.,...

The WFM Manager is responsible for leading and optimizing workforce planning strategies to ensure operational efficiency, service level achievement, and cost-effective staffing across all business units.Key ResponsibilitiesDevelop and maintain accurate forecasting models based on historical data, business trends, and seasonal patterns.Oversee real-time...

Work Setup: On-site in MOA, PasayShift Schedule: 5 am - 4 pm (AU Shift)Required Skills/Experience:• Bachelor's Degree• At least 3 years as a Workforce Manager in the BPO industry• Proficient in WFM tools, erlang• Preferably available to start immediately

Job Track Description The Data Science Analyst – Workforce Management plays a key role in analyzing and optimizing workforce planning, forecasting, and operational efficiency through advanced data science techniques, AI applications, and machine learning models. The role is responsible for identifying process improvements, developing analytical tools, and...

TASQ is looking for a WFM assistant manager to work in Pasay in a hybrid setup. Responsibilities Essential Duties & Responsibilities · Lead a team of WFM analysts. · Generate long-range and short-term forecasts at intervals, daily and weekly. · Create, update, and maintain staffing models & resource plans; publish weekly updates. · Create accurate...

About the job Workforce Scheduler (Pasay) Position: Workforce Scheduler (Pasay) | OnsiteWork Arrangement: Onsite Shift: Graveyard schedule Requirements:Minimum of 1 year experience as a WFM Scheduler in a BPO or call center environment Candidates must be available to start as soon as possible

Workforce Manager (MOA Pasay) | Onsite Work Setup: 100% OnsiteLocation: MOA PasaySchedule: Monday - Friday, 5:00 AM - 4:00 PM (subject to change based on business needs; AU Program) Responsibilities: Develop month-wise, day-wise, and interval-wise forecasts, factoring in historical trends, seasonality, special events, churn/growth, weather patterns, and...