WFM / Workforce Team Lead

The WFM Manager is responsible for leading and optimizing workforce planning strategies to ensure operational efficiency, service level achievement, and cost-effective staffing across all business units.Key ResponsibilitiesDevelop and maintain accurate forecasting models based on historical data, business trends, and seasonal patterns.Oversee real-time...

TASQ is looking for a WFM assistant manager to work in Pasay in a hybrid setup. Responsibilities Essential Duties & Responsibilities · Lead a team of WFM analysts. · Generate long-range and short-term forecasts at intervals, daily and weekly. · Create, update, and maintain staffing models & resource plans; publish weekly updates. · Create accurate...

Develops business segment forecasts for capacity and resource planning by reviewing numbers of interactions, processing time, waste, attrition, etc.Administers a 52-week capacity, staffing, and resource plan to manage up and downscaling of labor and resources.Communicates directive guidelines for the WFM Schedulers to ensure schedules cover demand forecast...

About the job Workforce Scheduler (MOA Pasay) | Onsite Work Setup: Onsite Shift: Graveyard Schedule Requirements:At least 1 year experience as WFM Scheduler in a BPO/Call Center SetupAll candidates must be amenable to start ASAP. RESPONSIBILITIES: Service Planning The scheduling and service planning specialist is expected to create short-term to long-range...

Job Track Description:Requires formal education and relevant expertise in a professional, sales, or technical area.Performs technical-based activities.Contributes to and manages projects.Uses deductive reasoning to solve problems and make recommendations.Interfaces with and influences key stakeholders.Leverages previous knowledge and expertise to achieve...

About the job Workforce Scheduler (Pasay) | OnsiteRequirements:At least 1 year experience as WFM Scheduler in a BPO/Call Center Setup We need people who can start immediately or who are on their final few days of rendering their resignation. Work Setup: Onsite Shift: Graveyard Schedule The workforce scheduler is expected to understand and may forecast...

About the job Workforce Scheduler (Pasay City) | Onsite Work Setup: Onsite (MOA)Shift: Graveyard Schedule Requirements: At least 1 year experience as WFM Scheduler in a BPO/Call Center Setup All candidates must be amenable to start ASAP. RESPONSIBILITIES: Service Planning The scheduling and service planning specialist is expected to create short-term to...

About the role As the Team Lead, Customer Care Center - Resolutions (Spanish Bilingual) at PHH Mortgage Corporation / Onity Group, you will oversee a team of customer service representatives who provide high-quality resolution support to Spanish-speaking customers. In this full-time, on-site role in Pasay City, Metro Manila, you will be responsible for...

Vestas has started its strategic workforce planning journey in 2024, and the practice is currently in its infancy. The department will support the maturation of our organisational effectiveness practices, including, but not limited to workforce planning.ResponsibilitiesInitial Setup and OrientationOnboard and understand Vestas' strategic workforce planning...

2 days ago Be among the first 25 applicantsDirect message the job poster from Outsmart Workforce Inc.Country Manager and Director | Licensed Customs Broker (LCB)Company DescriptionOutsmart Workforce Inc. was founded to set an elevated standard in logistics and operational support with speed, clarity, and agility. Our innovative approach ensures efficiency...