workforce planner

1 week ago

Pasay, National Capital Region, Philippines Conduent Full time ₱900,000 - ₱1,200,000 per year
  • Develops business segment forecasts for capacity and resource planning by reviewing numbers of interactions, processing time, waste, attrition, etc.
  • Administers a 52-week capacity, staffing, and resource plan to manage up and downscaling of labor and resources.
  • Communicates directive guidelines for the WFM Schedulers to ensure schedules cover demand forecast while accounting for known constraints, planned events/holidays and business objectives.
  • Reviews performance, productivity, utilization, and occupancy to uncover trends and improve forecasting and capacity management.
  • Develops the program hiring strategy along with WFM Business Partner and Operational Leaders.
  • Coordinates with recruiting and/or operations leadership on the timing and quantity of new hire requisitions.
  • Performs other duties as assigned.
  • Complies with all policies and standards.

JOB REQUIREMENTS:

  • Must be at least 2 years in College or SHS Graduate
  • Must have at least 1 year experience as PLANNER on a BPO Setting.
  • Must be willing to work ONSITE & Nightshift Schedule
  • Preferably with experience using NICE IEX, eWFM, MS Excel, Avaya or Relevant WFM Tools.

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