workforce planner

2 weeks ago

Pasay, National Capital Region, Philippines Conduent Full time ₱900,000 - ₱1,200,000 per year
  • Develops business segment forecasts for capacity and resource planning by reviewing numbers of interactions, processing time, waste, attrition, etc.
  • Administers a 52-week capacity, staffing, and resource plan to manage up and downscaling of labor and resources.
  • Communicates directive guidelines for the WFM Schedulers to ensure schedules cover demand forecast while accounting for known constraints, planned events/holidays and business objectives.
  • Reviews performance, productivity, utilization, and occupancy to uncover trends and improve forecasting and capacity management.
  • Develops the program hiring strategy along with WFM Business Partner and Operational Leaders.
  • Coordinates with recruiting and/or operations leadership on the timing and quantity of new hire requisitions.
  • Performs other duties as assigned.
  • Complies with all policies and standards.

JOB REQUIREMENTS:

  • Must be at least 2 years in College or SHS Graduate
  • Must have at least 1 year experience as PLANNER on a BPO Setting.
  • Must be willing to work ONSITE & Nightshift Schedule
  • Preferably with experience using NICE IEX, eWFM, MS Excel, Avaya or Relevant WFM Tools.

  • Real Time Analyst

    7 days ago

    Pasay, National Capital Region, Philippines TSA Group - Australia Full time ₱1,200,000 - ₱2,400,000 per year

    About UsAt TSA Group, we design and deliver contact centre solutions for some of the world's leading brands. We create experiences that people love, by revolutionising the way they connect with brands. Our work spans multiple industries, including telco, logistics, insurance, automotive, travel, and government. With over 5,000 dedicated professionals across...

  • Real Time Analyst

    7 days ago

    Pasay, National Capital Region, Philippines TSA Group Full time ₱80,000 - ₱150,000 per year

    TSA is an Australian-owned business specializing in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally.We're a purpose driven business and our mission is clear. We endeavor to create experiences that people love, by...