Workforce Management Planner

4 days ago

Pasay, National Capital Region, Philippines Conduent Full time ₱900,000 - ₱1,200,000 per year

Job Track Description:

  • Requires formal education and relevant expertise in a professional, sales, or technical area.
  • Performs technical-based activities.
  • Contributes to and manages projects.
  • Uses deductive reasoning to solve problems and make recommendations.
  • Interfaces with and influences key stakeholders.
  • Leverages previous knowledge and expertise to achieve results.
  • Ability to complete work self-guided.
  • College or university degree required.

Responsibility Statements

  • Develops business segment forecasts for capacity and resource planning by reviewing numbers of interactions, processing time, waste, attrition, etc.
  • Administers a 52-week capacity, staffing, and resource plan to manage up and downscaling of labor and resources.
  • Communicates directive guidelines for the WFM Schedulers to ensure schedules cover demand forecast while accounting for known constraints, planned events/holidays and business objectives.
  • Reviews performance, productivity, utilization, and occupancy to uncover trends and improve forecasting and capacity management.
  • Develops the program hiring strategy along with WFM Business Partner and Operational Leaders.
  • Coordinates with recruiting and/or operations leadership on the timing and quantity of new hire requisitions.
  • Performs other duties as assigned.
  • Complies with all policies and standards.

-Must have WFM Planner experience

  • workforce planner

    1 week ago

    Pasay, National Capital Region, Philippines Conduent Full time ₱900,000 - ₱1,200,000 per year

    Develops business segment forecasts for capacity and resource planning by reviewing numbers of interactions, processing time, waste, attrition, etc.Administers a 52-week capacity, staffing, and resource plan to manage up and downscaling of labor and resources.Communicates directive guidelines for the WFM Schedulers to ensure schedules cover demand forecast...

  • Workforce Management Analyst

    4 days ago

    Pasay, National Capital Region, Philippines RSD Human Resource Management Consultancy Full time ₱360,000 - ₱480,000 per year

    Qualifications:Proven experience in Workforce Management in a BPO settingExperience with IEX, Avaya, Verint BluePumpkin or etc.At least 2 year college undergraduateJob Type: Full-timePay: Php28, Php40,000.00 per monthBenefits:Paid trainingExperience:Workforce Management: 1 year (Required)Work Location: In person

  • Strategic Workforce Planning Manager

    4 days ago

    Pasay, National Capital Region, Philippines VESTAS SHARED SERVICE AS Full time ₱2,000,000 - ₱2,500,000 per year

    Vestas has started its strategic workforce planning journey in 2024, and the practice is currently in its infancy. The department will support the maturation of our organisational effectiveness practices, including, but not limited to workforce planning.ResponsibilitiesInitial Setup and OrientationOnboard and understand Vestas' strategic workforce planning...

  • Strategic Workforce Planning Manager

    3 weeks ago

    Pasay, National Capital Region, Philippines Vestas Full time

    OverviewVestas has started its strategic workforce planning journey in 2024, and the practice is currently in its infancy. The department will support the maturation of our organisational effectiveness practices, including, but not limited to workforce planning.People & Culture > Executive Business Partnering > P&C Analytics & InsightsResponsibilitiesInitial...

  • Strategic Workforce Planning Manager

    4 days ago

    Pasay, National Capital Region, Philippines Vestas Full time ₱1,500,000 - ₱3,000,000 per year

    Vestas has started its strategic workforce planning journey in 2024, and the practice is currently in its infancy. The department will support the maturation of our organisational effectiveness practices, including, but not limited to workforce planning.People & Culture > Executive Business Partnering > P&C Analytics & InsightsResponsibilitiesInitial Setup...

  • Call Center Workforce Manager

    4 days ago

    Pasay, National Capital Region, Philippines TASQ Full time ₱800,000 - ₱1,200,000 per year

    Position: Workforce Manager (MOA Pasay) | OnsiteWork Setup: 100% OnsiteWork Location: MOA PasayWork Schedule: Monday to Friday, 5 AM - 4 PM (may vary based on business needs, especially for AU Program)Responsibilities:Develop monthly, daily, and interval forecasts by analyzing historical data and considering factors like special events, seasonality, growth...

  • Traffic Planner

    2 days ago

    Pasay, National Capital Region, Philippines MicroSourcing Full time ₱104,000 - ₱130,878 per year

    Discover your 100% YOU with MicroSourcingPosition: Traffic PlannerLocation: Two Ecom, Mall of AsiaWork setup & shift: [ Hybrid | Day shift]Why join MicroSourcing?You'll HaveCompetitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and...

  • property specialist

    4 days ago

    Pasay, National Capital Region, Philippines MKS WORKFORCE MANAGEMENT SERVICES INC Full time ₱600,000 - ₱1,200,000 per year

    About the role As a Property Specialist at MKS WORKFORCE MANAGEMENT SERVICES INC, you will play a crucial role in the company's Residential Sales division. This full-time position is based in Pasay City, Metro Manila and involves assisting clients with all aspects of the residential property buying and selling process.What you'll be doingActively engage...

  • WFM / Workforce Team Lead

    2 days ago

    Pasay, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱900,000 - ₱1,200,000 per year

    Job Title: Assistant Manager, Workforce/Team Lead, WFMWork setup: Hybrid setup in MOA, Pasay Shift Schedule: Night shift/shifting Qualifications:At least 2 years completed in college2 to 3 years Assistant Manager/Lead Assistant Manager in WFM with 5 years total BPO experienceKnowledgeable of Erlang/OCC toolsPreferably with an Insurance campaign...

  • Sales Support Specialist for Freight

    2 weeks ago

    Pasay, National Capital Region, Philippines Outsmart Workforce Inc. Full time

    2 days ago Be among the first 25 applicantsDirect message the job poster from Outsmart Workforce Inc.Country Manager and Director | Licensed Customs Broker (LCB)Company DescriptionOutsmart Workforce Inc. was founded to set an elevated standard in logistics and operational support with speed, clarity, and agility. Our innovative approach ensures efficiency...