
WFM Assistant Manager
2 days ago
TASQ is looking for a WFM assistant manager to work in Pasay in a hybrid setup.
Responsibilities
Essential Duties & Responsibilities
· Lead a team of WFM analysts.
· Generate long-range and short-term forecasts at intervals, daily and weekly.
· Create, update, and maintain staffing models & resource plans; publish weekly updates.
· Create accurate schedules to balance service goals and staff preferences.
Qualifications
Qualifications:
· 4 years in Workforce Management in a contact center environment
· 2 years in Scheduling and Forecasting.
· Strong sense of personal stake and urgency.
· Ability to foresee, dissect, and fix problems using data-driven approach and common sense.
· Experience in creating compelling analysis, templates, reports.
· Hands-on skills in forecasting and scheduling.
· Proficient in using Blue Pumpkin/Impact 360 or Aspect eWFM.
· Ability to work directly with the onshore client team with minimum local supervision.
· Amenable to working in Pasay City.
· Willing to work on the night shift.
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