WFM Assistant Manager

About the job Assistant Manager, Workforce/ Team Lead, WFM - Hybrid About the Assistant Manager, Workforce/ Team Lead, WFM - Hybrid job in Pasay Qualifications: 5 years BPO experience years Assistant Manager/ Lead Assistant Manager, workforce space Knowledgebale of erlang/ occ tools Preferably with Insurance campaign background Preferred -...

Job Title: Assistant Manager, Workforce/Team Lead, WFMWork setup: Hybrid setup in MOA, Pasay Shift Schedule: Night shift/shifting Qualifications:At least 2 years completed in college2 to 3 years Assistant Manager/Lead Assistant Manager in WFM with 5 years total BPO experienceKnowledgeable of Erlang/OCC toolsPreferably with an Insurance campaign...

The WFM Manager is responsible for leading and optimizing workforce planning strategies to ensure operational efficiency, service level achievement, and cost-effective staffing across all business units.Key ResponsibilitiesDevelop and maintain accurate forecasting models based on historical data, business trends, and seasonal patterns.Oversee real-time...

Work Setup: On-site in MOA, Pasay Shift Schedule: 5 am - 4 pm (AU Shift), can change depending on the business needs Required Skills/Experience:Bachelor's Degree or at least 2 years in college completed (no back subjects) At least 3 years as a Workforce Manager or equivalent in the BPO industry Solid background in WFM functions, e.g.,...

Work Setup: On-site in MOA, PasayShift Schedule: 5 am - 4 pm (AU Shift)Required Skills/Experience:• Bachelor's Degree• At least 3 years as a Workforce Manager in the BPO industry• Solid background in WFM functions, e.g., forecasting, scheduling, and real-time management• Proficient in WFM tools• Preferably available to start immediately• ...

Work Setup: On-site in MOA, PasayShift Schedule: 5 am - 4 pm (AU Shift), can change depending on the business needRequired Skills/Experience:• Bachelor's Degree or at least 2 years in college completed (no back subjects)• At least 3 years as a Workforce Manager or equivalent in the BPO industry• Solid background in WFM functions, e.g., forecasting,...

Work Setup: On-site in MOA, PasayShift Schedule: 5 am - 4 pm (AU Shift)Required Skills/Experience:• Bachelor's Degree• At least 3 years as a Workforce Manager in the BPO industry• Proficient in WFM tools, erlang• Preferably available to start immediately

Job Track Description The Data Science Analyst – Workforce Management plays a key role in analyzing and optimizing workforce planning, forecasting, and operational efficiency through advanced data science techniques, AI applications, and machine learning models. The role is responsible for identifying process improvements, developing analytical tools, and...

Job Track Description:Requires formal education and relevant expertise in a professional, sales, or technical area.Performs technical-based activities.Contributes to and manages projects.Uses deductive reasoning to solve problems and make recommendations.Interfaces with and influences key stakeholders.Leverages previous knowledge and expertise to achieve...

Specialist, WFM Administration Your potential has a place here with TTEC's award-winning employment experience. As a Data Specialist – Workforce Management – Administration working onsite as needed by the business in Metro Manila, Philippines you'll be a part of bringing humanity to business. #experienceTTEC What You'll be Doing Are you looking...