
IT Support
19 hours ago
- Respond to incoming support requests via phone, email, or ticketing system and provide timely resolution of IT problems
- Diagnose and troubleshoot hardware, software, and network issues to identify and implement solutions
- Install, configure, and maintain computer systems, peripherals, and related equipment
- Provide training and guidance to users on the proper use of IT systems and applications
- Maintain detailed documentation of all support activities and resolutions
- Collaborate with the IT team to implement new technologies and improve existing systems
- Escalate complex issues to the appropriate IT specialists for further investigation and resolution
What we're looking for
- Graduate of any Information Technology or a related field
- 1-2 years of experience in an IT support Engineer or help desk role
- Strong troubleshooting and problem-solving skills with the ability to diagnose and resolve a wide range of technical issues
- Excellent communication and customer service skills, with the ability to explain complex technical concepts in simple terms
- Proficient in using various office productivity tools and IT support software
- Ability to work independently as well as collaboratively in a team environment
- Flexible and adaptable to changing priorities and deadlines
- Willing to work in San Francisco Del Monte, Quezon City
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