Emergency Services Admin Assistant

1 week ago

Manila, National Capital Region, Philippines BruntWork Full time $30,000 - $50,000 per year

This is a remote position.

Job Highlights:

  • Contract type: Independent Contractor
  • Work Schedule: Flexible hours up to 25 to 30 a week

Client Timezone: Eastern Time (Ontario, Canada)

Client Overview

Join a rapidly growing emergency restoration services company that provides critical support to communities in their time of need. This established organization is expanding its operations and handles everything from water and fire emergencies to specialized cleaning and remediation services. As they transition from successful subcontractor to full-service contractor, they're seeking a detail-oriented professional to support their mission of helping people recover from property emergencies.

Job Description

This is an exciting opportunity to play a vital role in emergency response operations, coordinating essential restoration services that make a real difference in people's lives. You'll be the administrative backbone of a dynamic company, managing scheduling, coordination, and documentation for various emergency and restoration services. As the company grows, so will your role and responsibilities, with the potential to expand from part-time to full-time hours. You'll work directly with the owner and field teams, ensuring smooth operations and excellent customer service during critical situations.

Responsibilities:

  • Coordinate emergency service responses and manage appointment scheduling
  • Maintain communication with field crews and ensure proper assignment tracking
  • Process customer invoices and manage billing documentation
  • Master and utilize specialized industry software platforms
  • Organize and maintain service records for multiple types of emergency responses
  • Handle customer follow-up and schedule confirmations
  • Coordinate various service types including:
    • Emergency water damage restoration
    • Fire damage recovery
    • Mold remediation projects
    • Asbestos removal services
    • Contents cleaning and restoration
    • Specialized cleaning services
  • Manage administrative documentation and maintain organized records
  • Support operational workflow and ensure timely response to urgent requests

Requirements
  • Exceptional organizational abilities with strong attention to detail
  • Excellent written and verbal communication skills
  • Demonstrated ability to handle multiple priorities in a fast-paced environment
  • Quick learner who can master new software platforms and systems
  • Professional phone manner and email communication etiquette
  • Experience in customer service or administrative coordination preferred
  • Ability to work independently and manage time effectively
  • Strong problem-solving skills and proactive mindset
  • Reliable internet connection and quiet home office setup
  • Comfort with handling time-sensitive and urgent requests
  • Basic proficiency with standard office software

Benefits

Independent Contractor Perks:

  • Permanent work-from-home
  • Immediate hiring
  • Steady freelance job

Please note that since this is a permanent work-from-home position and an "Independent Contractor" arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

ZR_23566_JOB

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