Real Time Coordinator/Analyst

3 hours ago


Work from Home, Philippines Intelassist Inc. Full time ₱1,200,000 - ₱1,440,000 per year

Employment Type: Full-Time Employment

Work Setup: Onsite onboarding for a two to four weeks, followed by a transition to a remote setup.

Work Schedule: Night Shift (Following U.S. Eastern Time Zone)

Location: Eastwood, Libis, Quezon City

Salary Package: 50,000 PHP to 60,000 PHP/Monthly

Position Overview:

The Real Time Coordinator (RTC) in Workforce Management is responsible for real-time monitoring, managing, and communication of intraday contact center performance in support of organizational goals. This role ensures effective and efficient utilization of resources based on the understanding of key performance drivers.

Responsibilities:

  • Monitor real-time performance of call volume, staffing levels, and agent adherence to ensure maximum performance is maintained
  • Monitor live agent productivity and notify leadership when out of adherence
  • Maintain schedule exeptions, including attendance, paid time off, and other off-phone activities, in a timely and accurate manner
  • Provide intraday, daily, and weekly performance reporting to leadership
  • Review and process voluntary time off/overtime (VTO/OT) requests in real-time as necessary

Competencies:

  • Communications / Writing
  • Customer Focus / Problem resolution
  • Results Orientation / Sense of Urgency
  • Change Mastery
  • Integrity/Values
  • Problem Solving and Decision Making

Job Requirements:

  • High school diploma/GED required; Bachelor's/ Associates degree preferred
  • At least 5+ years of work experience as a Real Time Coordinator/Analyst
  • Knowledgeable in WFM tools
  • Prior experience with Verint, CMS, and/or Avaya OneX.
  • Strong organizational, planning, critical thinking and time management skills
  • Ability to work and respond with minimal direction and supervision
  • Strong written and verbal communication skills
  • Ability to handle multiple priorities in a fast-paced work environment
  • Strong ability to build and demonstrate rapport with all stakeholders
  • Entry level skills in MS Office (Excel, Word, Outlook)
  • Ability to work flexible hours, including nights, weekends and holidays

About Intelassist

Established in 2007, Intelassist is a remote staffing organization that originated from a collaboration between US-based industry professionals and an experienced operational team in Manila, Philippines. Our US team brings over 20 years of experience in engineering, manufacturing, IT, finance, and high-level operations, while our Manila-based team offers over 15 years of experience in delivering exceptional support to global enterprises.

Our coast-to-coast US offices, in collaboration with our dedicated employees in the Philippines, enable us to deliver results to clients in various markets and for a wide range of roles. With over 15 years of experience in the BPO industry, Intelassist places a strong emphasis on organizational resilience and social stewardship to foster lasting, meaningful partnerships within our team and with our clients.

At the core of our business lie our people. Our ability to recruit, train, and, most importantly, retain exceptional team members is not only what enables Intelassist to attract the region's finest talent but also what bestows stability upon our clients through reduced turnover and tangible outcomes.

With a workforce of slightly over 1,000 employees, we strike a balance – substantial enough to possess profound insight into the Business Process Outsourcing (BPO) industry, yet intimate enough to maintain the family-like, high-energy work atmosphere that our candidates seek.

At Intelassist, we specialize in sourcing, training, and retaining top-tier talent, each exclusively dedicated to meeting our clients' unique needs. Our proven track record and local presence ensure that Intelassist clients enjoy increased productivity, reduced staff turnover, and significant cost savings

WHY INTELASSIST?

We grow together. We value your effort. We aim to empower you.

Job Type: Full-time

Pay: Php50, Php60,000.00 per month

Benefits:

  • Health insurance
  • Paid training
  • Work from home

Application Question(s):

  • Experience with Verint, CMS, and/or Avaya OneX?
  • Amenable in working 6 days a week?

Experience:

  • Real Time Coordinator/Analyst: 5 years (Preferred)

Work Location: Remote



  • Work from Home, Philippines Staffilocity Full time ₱660,000 per year

    About Us:We are a rapidly growing law firm serving thousands of clients in the US. Our team is committed to delivering excellent legal support and client care, and we rely on efficient workforce operations to ensure that every client inquiry is addressed with urgency and professionalism. To support our continued growth, we are looking for a skilled Real Time...


  • Work from Home, Philippines PlanetArt Full time ₱17,280 - ₱172,800 per year

    Seasonal Real-Time AnalystPhilippines Temporary RemoteCompany and VisionPlanetArt's vision is to be the leading seller of personalized and make-on-demand products worldwide. We provide consumers with unmatched tools and content and an unparalleled end-to-end customer experience that result in high-quality, meaningful finished products and memorable...


  • Work from Home, Philippines CARMA HR Full time ₱1,024,000 per year

    We are seeking a highly analytical and detail-oriented Real Estate Investment Analyst to join our team in a fully remote, offshore capacity. The analyst will support investment and asset management decisions through financial modeling, data analysis, and insights generation.Buligo Capital has managed over $4 billion in asset value since inception across a...

  • Real Estate Analyst

    4 days ago


    Work from Home, Philippines VAME LTD Full time ₱144,000 - ₱192,000 per year

    We are seeking detail-oriented, analytical, and goal-driven Real Estate Deal Analysts to assist a U.S.-based real estate investment team in evaluating properties and identifying profitable deals. You will play a key role in analyzing market data, pulling comparable sales, and classifying opportunities, helping investors make informed decisions.This role is...


  • Work from Home, Philippines EJF Real Estate Services Full time ₱11,200 - ₱115,200 per year

    Vendor CoordinatorReports To: Director of DevelopmentDepartment: Operations / Shared ServicesLocation: RemotePosition OverviewThe Vendor Coordinator at The Nabo Group plays a critical role in maintaining and growing our vendor ecosystem. This role ensures that vendors are properly onboarded, compliant, and engaged in providing high-quality services to the...


  • Work from Home, Philippines Market U Full time ₱600,000 - ₱900,000 per year

    Job Title: Full-Time Real Estate Video EditorWe're seeking a talented and dedicated Full-Time Real Estate Video Editor to join our growing team If you have a strong background in editing real estate videos and meet the technical requirements, we'd love to connect.What You'll Do:In this role, you'll be responsible for crafting compelling and visually engaging...


  • Work from Home, Philippines Your Home Sold Guaranteed Realty - Coldwell Real Estate Services Full time $24,000 - $32,000 per year

    We're looking for a driven and dedicated real estate administrative assistant to join our growing team. Your job will be to assist the transaction department in entering listings into the local MLS system. Our team has a high volume of listings, and you will be working alongside two other dedicated professionals. Must be able to take instructions and join...


  • Work from Home, Philippines Landers Investment LLC Full time ₱52,000 - ₱104,000 per year

    Job OverviewWe are seeking a highly organized, detail-oriented, and self-motivated Virtual Assistant to serve as our Transaction Coordinator.Company Policies:Time Tracking – We use a time tracking tool, and payments are based on logged hours.Camera-On Policy – All team members are required to keep their cameras on during shifts to promote accountability...


  • Work from Home, Philippines Market U Full time ₱600,000 - ₱840,000 per year

    Real Estate Video Editor[Company Name] is seeking a talented and dedicated Full-Time Real Estate Video Editor to join our growing team. If you have a strong background in editing real estate videos and meet the technical requirements, we'd love to connect.About [Company Name][Insert 2–3 sentences about your company — who you are, what you do, and what...


  • Work from Home, Philippines VAME LTD Full time ₱300,000 - ₱900,000 per year

    We are seeking empathetic, persuasive, and results-driven Acquisitions Specialists to connect with U.S. property owners by phone, build trust, and guide them through the selling process. You will be responsible for creating strong personal connections, uncovering sellers' true motivations, setting appointments, and ultimately negotiating purchase prices.This...