Real-Time Analyst

2 weeks ago

Work from Home, Philippines Innodata Full time ₱300,000 - ₱600,000 per year

The Real-Time Analyst (RTA) is responsible for monitoring and managing intraday performance across multiple teams or contact center operations. The RTA ensures service level agreements (SLAs), productivity metrics, and staffing efficiency targets are met by making real-time adjustments to scheduling, routing, and resource allocation. This role plays a critical part in ensuring optimal service delivery and customer satisfaction through proactive operational support.

Key Responsibilities:

  • Monitor real-time supply demand movement, TQM, and rater activities
  • Monitor key performance metrics to ensure adherence to forecasted schedules and SLAs/KPIs.
  • Make real-time decisions and recommendations to adjust staffing as needed to optimize coverage.
  • Proactively identify trends and alerts such as volumes, absenteeism, or system outages, and escalate appropriately.
  • Collaborate with team leaders, workforce planners, and operations managers to align real-time decisions with business goals.
  • Prepare and distribute intraday, end-of-day, and shift reports highlighting performance, variances, and key incidents.
  • Track agent adherence, occupancy, and shrinkage, and provide feedback to improve schedule compliance.
  • Use workforce management (WFM) software tools to monitor and update schedules and performance metrics.
  • Support daily operational briefings and post-shift reviews with actionable data insights.

Qualifications:

  • Bachelor's degree or equivalent experience in Business, Operations, Analytics, or a related field.
  • 1–3 years of experience in real-time or workforce management roles within a call center or customer service environment.
  • Proficiency with workforce management platforms (e.g., NICE IEX, Verint, Genesys WFM, Aspect).
  • Strong analytical, problem-solving, and decision-making skills.
  • Excellent communication and collaboration abilities across teams and departments.
  • Ability to work in a fast-paced, dynamic environment with strong attention to detail

DEIB STATEMENT

At Innodata, Diversity, Equity, Inclusion, and Belonging (DEIB) are at the heart of who we are. With over 35 years of expertise, Innodata fosters an inclusive workplace that celebrates the rich diversity of backgrounds, experiences, and perspectives our employees bring. This diversity fuels our innovation in AI and data engineering, supporting our mission as a global leader in the industry.

We encourage individuals from all walks of life to apply, particularly those who may feel they don't meet every qualification or hesitate due to their identity. Our inclusive programs, such as comprehensive learning initiatives, Employee Resource Groups (ERGs), and flexible work arrangements, create a sense of belonging for every team member, whether they work remotely or on-site.

Job Types: Full-time, Permanent

Work Location: Remote

  • Real Time Analyst

    4 days ago

    Work from Home, Philippines Aventus llc Full time ₱150,000 - ₱250,000 per year

    Join the Aventus TeamWe are Aventus — a boutique customer experience BPO in Charleston, South Carolina, supporting over 100 e-commerce brands and global digital partners. With a strong performance culture and remote-first workforce, we are committed to operational excellence and workforce discipline across all client accounts.Check out our website: )We...

  • WFH - Real Time Analyst

    2 days ago

    Work from Home, Philippines Staffilocity Full time ₱660,000 per year

    About Us:We are a rapidly growing law firm serving thousands of clients in the US. Our team is committed to delivering excellent legal support and client care, and we rely on efficient workforce operations to ensure that every client inquiry is addressed with urgency and professionalism. To support our continued growth, we are looking for a skilled Real Time...

  • WFM Real-Time Analyst

    1 week ago

    Work from Home, Philippines Insite Managed Solutions Full time ₱900,000 - ₱1,200,000 per year

    Curious ? Join the Insite Journey This is a remote role for individuals who currently reside in the PhilippinesAre you a good fit for our team? Insite's purpose is to help people win. We seek individuals that enjoy working in a collaborative environment and celebrate continuous improvement. We also seek people that strongly resonate with our Core Tenets:...

  • Real Estate Sales Analyst

    5 days ago

    Work from Home, Philippines JK Network Services Full time ₱360,000 - ₱480,000 per year

    COMPANY PROFILE: It is one of the leading real estate corporation in the Philippineshas been operating for over 8 years, providing services and ensuring client satisfactionin buying, renting, and selling properties."Position: Real Estate Sales Analyst (Work from home)Company Industry: Real EstateWork Location: Binondo, ManilaWork Schedule: Flexible working...

  • Part-Time Financial Analyst – Multifamily Investment Underwriting

    2 days ago

    Work from Home, Philippines Team Outsource Full time ₱120,000 - ₱160,000 per year

    Job Title: Part-Time Financial Analyst – Multifamily Investment Underwriting (U.S. Real Estate Focus)Job Details: Type: Long-term freelance role (part-time to start, with potential for full-time) Location: 100% Work From Home Market Focus: U.S. Multifamily Real Estate Compensation: $15 to $20 per hourAbout the Role Team Outsource is looking for a Financial...

  • Foreclosure Analyst

    3 days ago

    Work from Home, Philippines Acolar Full time ₱312,000 - ₱624,000 per year

    Job description:Foreclosure Hunter / Analyst – Upside Capital HoldingsWe're Upside Capital Holdings — a fast-moving real estate investment company that thrives on finding hidden gems in the foreclosure and distressed property space. We're looking for a Foreclosure Hunter / Analyst who's part detective, part analyst, part deal closer.This isn't a...

  • Genealogy & Research Analyst (Remote, Full-Time)

    2 days ago

    Work from Home, Philippines Realty Simplified LLC Full time ₱360,000 - ₱640,000 per year

    Position OverviewWe're seeking a Genealogy & Research Analyst to join our global research division. This is a full-time (40+ hours/week) remote position focused on deep genealogical and title-based research for U.S. properties. You'll be responsible for identifying rightful heirs, constructing family trees, verifying documentation, and supporting our...

  • FP&A Analyst

    1 week ago

    Work from Home, Philippines Kresko Full time ₱36,000 - ₱48,000 per year

    Job SummaryWe're hiring an FP&A Analyst to support U.S.-based startups and e-commerce companies with monthly forecasts, driver-based financial models, and strategic insights. This is not a banking or credit role — it's hands-on, operator-focused finance work supporting decision-making and growth.You'll collaborate with experienced CFOs to build real...

  • Research Analyst

    2 weeks ago

    Work from Home, Philippines Longview Management Group Full time ₱360,000 - ₱480,000 per year

    Research AnalystContinuously track the US commercial real estate market, including data on properties, leases, tenants, availability, developments, sales, and ownership.Gain in-depth knowledge of the local economy, job market, industry composition, demographics, and company growth to create a compelling narrative about the local market.Present data insights...

  • Global Supply Intelligence Analyst

    2 days ago

    Work from Home, Philippines Health Supply 770 Full time ₱1,500,000 - ₱3,000,000 per year

    Global Supply & Crisis Intelligence Analyst Location: RemoteCompany: Health Supply 770 INC.Type: Full-Time | Monday to Friday 9am to 5pmAbout the Role We are seeking a sharp, globally aware analyst to identify and report on supply shortages, backorders, and major world events that could affect global trade and logistics. This role combines real-time...