Customer Experience Specialist

2 days ago

Cebu City, Central Visayas, Philippines Guesty Full time ₱350,000 - ₱700,000 per year

Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We're a fast-growing global startup that's transforming how the industry works — from guest experience to business growth.

With a powerful suite of features and integrations with 150+ industry partners — including Airbnb, Vrbo, , Expedia, Google Travel, and many more — Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations.

We're proud to have over 800+ team members across 16 countries worldwide, all working together to build the future of hospitality technology.

If you're looking to grow your career in a dynamic, global, and impact-driven environment, we'd love to hear from you.

As a Customer Experience Specialist, you will have the opportunity to make a real impact on our success and enable our growth

The perfect Customer Experience Specialist has a strong technical orientation and is eager to help, has very strong communication skills and is not afraid of being creative and thinking outside the box. 

Responsibilities

Among your responsibilities as a Customer Experience Specialist, you will be: 

  • Responding to customer queries in a timely and accurate way, via email, chat or phone.
  • Providing step by step technical help, both written and verbal, with great attention to details.
  • Diagnosing customer issues, solving problems and helping with queries about their account.
  • Managing a ticket queue based on priority and SLA protocols.
  • Share and contribute to the knowledge base
  • Working closely with our developers and technical teams to ensure customer satisfaction.
Requirements
  • Native English/Near-native speaker (or mother-tongue)
  • At least 2-years experience in a similar role 
  • Tech-savvy - strong computer skills - a must. 
  • Strong verbal and written communication skills 
  • Ability to adapt to a fast-pacing, changing environment
  • Ability to understand, investigate, and articulate any potential issues, as well as resolve such issues
  • Ability to use good judgment and think outside the box
  • Customer orientation and ability to go the extra mile to engage customers
  • Empathetic, helpful, and positive attitude
  • Fast learner, autodidact 
  • Hardworking, able to work in a deadline-driven environment
  • Friendly, professional and passionate about technology, positive disposition
  • Experience working with ticketing systems
  • Willing to work in shifting schedules and working at night and work on weekends
  • Experience in , vrbo, xpedia And any other OTA (online Travel Agencies) is preferred
  • Experience using technical tools - a plus
  • Experience using help desk software and remote support tools - a plus 
  • Experience in the hotel and travel industry - a plus

Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.

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