Return Merchandise Authorization Specialist

3 days ago

Cebu City, Central Visayas, Philippines XP Plus Solutions Inc. Full time ₱400,000 - ₱600,000 per year

Duties and Responsibilities:


• Receive RMA tickets in the Salesforce system.


• Update RMA ticket information and status in Salesforce throughout the replacement process.


• Process replacement RMAs with 100% accuracy


• Reviews and ensure all information submitted on the form and checks for missing information, duplicate cases, multiple RMAs for the same product shipping to the same address, potential fraud, or if the case is a product safety case.


• Resolve daily RMA requests accordingly.


• Follow up with customers for outstanding pending cases.


• Check the inventory status and warranty of the original product.


• Track and follow up with RMAS in a timely manner.


• Document and track cases handled daily.


• Other duties as assigned

Job Requirements:

  • 1-3 years of work experience.
  • Fresh graduates are welcome to apply.
  • Excellent communication skills, both written and verbal.
  • Strong organizational skills and attention to detail.
  • Ability to collaborate in a team.
  • Familiar with the Salesforce tool is an advantage but not required.
  • Must be willing to work on-site.

What we offer

  • HMO & Life Insurance on your first day of employment.
  • Free HMO Enrollment of 2 dependents.
  • Equipment provided.

Apply now and join our dynamic team at XP Plus Solutions Inc.

JoinOurTeam #RMA #XPPlus #GreatPlaceToWork

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