Customer Reservation Specialist

15 hours ago

Cebu City, Central Visayas, Philippines Valeros Velasco Tabernilla Proverify INC. Full time ₱200,000 - ₱250,000 per year

About the role

Join our dynamic team at Valeros Velasco Tabernilla Proverify INC. as a full-time Customer Reservation Specialist based in Cebu City, Cebu. In this role, you will be responsible for providing exceptional customer service and support to our valued clients, ensuring their satisfaction and loyalty.

What you'll be doing

  • Handling inbound customer calls and queries related to reservations, bookings, and account information
  • Providing accurate and timely information to customers, resolving issues, and escalating complex cases as needed
  • Updating customer records and reservation details in our database systems
  • Actively listening to customer needs and concerns, and offering tailored solutions
  • Maintaining a high level of professionalism and customer service at all times
  • Collaborating with cross-functional teams to ensure seamless customer experiences

What we're looking for

  • 3 Months or Higher of experience in a customer service or call centre environment
  • Strong communication and interpersonal skills, with the ability to build rapport with customers
  • Excellent problem-solving and decision-making abilities
  • Proficiency in using computer systems and customer relationship management (CRM) tools
  • Ability to work in a fast-paced, high-volume environment and adapt to changing priorities
  • A commitment to delivering exceptional customer service and exceeding client expectations

What we offer

At Valeros Velasco Tabernilla Proverify INC., we value our employees and strive to create a supportive and enriching work environment. We offer competitive salaries, opportunities for career advancement, and a range of benefits, including health insurance, retirement planning, and wellness initiatives. Join our team and be part of a company that is dedicated to the success and well-being of its employees.

About us

Valeros Velasco Tabernilla Proverify INC. is a leading provider of customer service solutions, serving a diverse range of industries. With a strong focus on innovation and customer satisfaction, we are committed to delivering exceptional service and creating lasting partnerships with our clients. Our team of dedicated professionals is passionate about driving growth and exceeding customer expectations.

Apply now to become our next Customer Reservation Specialist and join our thriving organisation.

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