Customer Solutions Specialist

1 week ago


Cebu City, Central Visayas, Philippines J-K Network Manpower Services Full time ₱268,800 - ₱336,000 per year

COMPANY PROFILE: Creative Company who is one of the leading European provider of online presence solutions, cloud hosting, and digital marketing services, empowering businesses to establish and grow their digital footprint.

Position: Customer Solutions Specialist | Product Support Specialist | Application Support Specialist

Company Industry: Creative / Digital Design Industry

Work Location: Cebu IT Park, Cebu City

Work Schedule: Monday to Friday

Salary: Php 22,000 - Php 28,000 gross

Work Set Up: Hybrid

JOB REQUIREMENTS:

High school graduate or equivalent education.

Experience in Customer Support or Technical Support is preferred (WordPress-related background is a strong plus).

Excellent verbal and written communication skills.

Able to interact with customers professionally and stay composed in stressful situations.

Knowledgeable about WordPress basics, plugins, and troubleshooting techniques.

JOB RESPONSIBILITIES:

Solid experience using WordPress, including installation, plugins, troubleshooting, and resolving common issues.

Able to explain technical problems in clear and simple terms for users.

Basic knowledge of web technologies like PHP, MySQL, HTML, CSS, and JavaScript is a plus but not always necessary.

Experienced in using ticketing systems or helpdesk platforms for customer support.

Skilled in active listening and guiding users through step-by-step solutions.

RECRUITMENT PROCESS: (Online and Onsite)

Assessment (Typing Test & Verbal Evaluation)

HR Interview

Account Interview

Job Offer (JO)

Job Types: Full-time, Permanent

Pay: Up to Php28,000.00 per month

Benefits:

  • Company events
  • Employee discount
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Pay raise
  • Promotion to permanent employee

Work Location: In person



  • Cebu City, Central Visayas, Philippines 44e4e303-cd44-4c4a-858c-f892d7f89c84 Full time ₱900,000 - ₱1,200,000 per year

    Company DescriptionAllianz PNB Life (AZPNB), established in 2016, is one of the leading life insurers in the Philippines, offering a wide range of Variable Life and Life protection products tailored for individuals and institutions. Based in Makati City, the company is the fastest-growing life insurance provider in the country in terms of premium income and...


  • Cebu City, Central Visayas, Philippines Dynata Full time ₱600,000 - ₱1,200,000 per year

    Customer Support SpecialistWe are seeking a proactive and customer-focusedCustomer Support Specialistto join our growing Customer Care Support team. This role is responsible for delivering exceptional process and product-related assistance to our business clients, ensuring their satisfaction and success with our solutions. The ideal candidate will have...


  • Cebu City, Central Visayas, Philippines Pru Life UK Full time ₱900,000 - ₱1,200,000 per year

    The Customer Service Specialist contribute to smooth customer experiences by ensuring high availability and reliability of various platforms/touchpoints used by our customers. They address customer issues as required by a given business scenario.Job DescriptionResolve incidents and issues as they arise.Ensures that raised production tickets are closed within...


  • Cebu City, Central Visayas, Philippines Dover Business Services Full time ₱300,000 - ₱600,000 per year

    POSITION TITLE:Training Specialist, Customer ExperienceREPORTING TO:Manager, Engaged ServicesLOCATION:Cebu, PhilippinesSummary DescriptionDover Business Services is currently looking for a Training Specialist who will be responsible for aligning Dover Food Retail – After Market Parts team performance with the organization's goals by developing and...


  • Cebu City, Central Visayas, Philippines Blue Wolf Solutions Full time ₱900,000 - ₱1,200,000 per year

    Job Description:We're looking for an enthusiastic and detail-oriented Junior Operations Specialist to join our Operations team and help us deliver a delightful experience to our customers through timely point reward fulfilment.As a Junior Operations Specialist, you'll work on the behind-the-scenes engine that makes the magic happen - ensuring users receive...


  • Cebu City, Central Visayas, Philippines Momentive Software Full time ₱250,000 - ₱400,000 per year

    Job Description SummaryWe are seeking a CUSTOMER SUPPORT SPECIALIST to join our growing teamPosition OverviewProvide basic user support to improve experience of customers and/or end-users of their assigned product.Job DescriptionA Day in the LifeProvide timely responses to customer service inquiries via product ticket systemWork with customers to identify...


  • Cebu City, Central Visayas, Philippines Lexmark Research & Development Corporation Full time ₱1,500,000 - ₱3,000,000 per year

    Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision.When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you're just starting out or leading at the highest levels, this is a place to grow, stretch, and make...


  • Cebu City, Central Visayas, Philippines Dynata Full time ₱1,500,000 - ₱3,000,000 per year

    We are seeking a dynamic and results-drivenCustomer Care Specialistto join our team. This role is pivotal in driving customer satisfaction, retention, and growth. You will be responsible for nurturing relationships with existing clients, identifying upsell opportunities, and converting inbound leads into loyal customers.Key ResponsibilitiesServe as the...


  • Cebu City, Central Visayas, Philippines HRTX Full time ₱30,000 - ₱60,000 per year

    Work Schedule: Monday to Friday (Bank Operating Hours)Location: Cebu BranchesIndustry: Bank IndustryKey Responsibilities:Actively promote and sell life insurance and investment products to bank customers.Build and maintain relationships with bank staff to generate referrals and leads.Conduct financial needs analysis to recommend suitable financial...


  • Cebu City, Central Visayas, Philippines TORCH Solutions Full time ₱400,000 - ₱600,000 per year

    This is a full-time customer service role for the logistics account at TORCH Solutions' office in Cebu Central Visayas. The role will involve handling inbound calls from customers and providing high-quality support to help resolve their queries. This is a seasonal role with the potential to earn a completion bonus.What you'll be doingAnswering inbound...