Voice Support

2 weeks ago

Mandaluyong City, National Capital Region, Philippines ISTA Personnel Solutions Full time ₱150,000 - ₱250,000 per year

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Healthcare Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you

Job Description
  • Contact patients via phone, email, or mail to discuss outstanding balances, explain charges, and address any concerns or questions related to their bills.
  • Work closely with insurance companies to resolve claims denials, rejections, or discrepancies, ensuring accurate and timely payment.
  • Establish and negotiate payment plans with patients, based on their financial situation and organization policies.
  • Confirm and update patient demographic and insurance information to ensure accurate billing.
  • Maintain detailed records of all communications, payment arrangements, and actions taken in the collections process.
  • Stay informed about healthcare billing regulations, compliance requirements, and privacy laws (e.g., HIPAA) to ensure all practices are in accordance with industry standards.
  • Provide exceptional customer service, demonstrating empathy and professionalism in all interactions with patients and responsible parties.

Requirements

  • At least 6 months BPO experience in a Voice Account (Inbound and Outbound)
  • Healthcare experience is a PLUS, not required
  • Ability to work independently and as part of a team
  • Attention to detail and strong organizational skills
  • Excellent verbal and written English skills
  • Willing to work onsite in Shaw Blvd, Mandaluyong
  • Amenable working night shift

Benefits

What can we offer you?

  • Competitive salary and benefits
  • Health Insurance with free dependents*
  • 10%-night differential
  • Attendance Bonus
  • Paid time off
  • Convertible to cash leave credits
  • Performance Appraisal
  • Work-life balance
  • A focus on growing your career path with us
  • We encourage you to follow your passions and learn new skills

Our commitment to you

  • Stong culture and values-driven leadership
  • We create opportunities for you to learn and grow at any stage of your career
  • Continuous learning and innovation
  • We foster an all-inclusive environment where everyone thrives

  • Seasonal Non-voice Support

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines Support Services Group Full time ₱200,000 - ₱250,000 per year

    Key ResponsibilitiesAs a Non-voice Agent, you'll be at the forefront of customer interactions, proactively and reactively handling queries and escalations. Your role will include:Responding to customers concerns and inquiries.Engaging with customers through live chat or email.Keeping customers informed by maintaining updates on new and ongoing...

  • Voice Support

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines ISTA Solutions Full time ₱150,000 - ₱250,000 per year

    ISTA Solutions, an outsourcing/offshoring company, is in search of an experiencedCustomer Service Representativeto join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a...

  • Voice Support

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines ISTA Personnel Solutions Full time ₱15,000 - ₱30,000 per year

    ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Healthcare Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a...

  • Non-voice/Chat Support

    1 week ago

    Mandaluyong City, National Capital Region, Philippines Sapient Global Services Full time ₱336,000 per year

    One-day hiring process Earn up to 28k monthly We are mass hiring for Call Center Agents as prior in our Metro sitesPosition Overview:This role is responsible for developing and implementing social media strategies to enhance brand visibility, engage audiences, and drive business objectives.Job Responsibilities:Develop and implement social media strategies...

  • Voice Support CSR

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines ISTA Personnel Solutions Full time ₱150,000 - ₱250,000 per year

    ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a...

  • Financial Account – Inbound Voice/Chat Support

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines Metacom Full time ₱204,000 per year

    Job Description:We are hiring Customer Support Representatives for a Financial account handling inbound voice and chat inquiries. Provide excellent customer assistance, resolve basic concerns, and ensure a positive experience for every client. Training is provided — perfect for those starting their BPO career.Qualifications:At least High School Graduate...

  • Customer Support CSR – Voice

    2 weeks ago

    Quezon City, National Capital Region, Philippines Metacom Full time ₱20,000 - ₱25,000 per year

    Job Description:Provide non-voice (chat/email) and voice (calls) support. Respond to customer concerns, troubleshoot issues, and ensure high-quality service delivery. Virtual application and interview, onsite work.Qualifications:High school or college graduateGood communication skillsBasic computer skillsFresh graduates welcomeAble to work...

  • 100 non voice account

    1 week ago

    Mandaluyong City, National Capital Region, Philippines CORPORATE VISIONS INC Full time ₱300,000 - ₱600,000 per year

    About the role Are you looking for a fulfilling career where you can make a real difference? Join our team at CORPORATE VISIONS INC' as a 100% non-voice account specialist. This full-time role, based in Mandaluyong City Metro Manila, offers a competitive salary and an impressive signing bonus of 25k. To be successful in this position, you'll need to be a...

  • Non-Voice Chat Support – Makati Virtual Interview

    2 weeks ago

    Makati City, National Capital Region, Philippines Metacom Full time ₱240,000 - ₱720,000 per year

    Description:Join our Non-Voice team in MakatiHandle customer inquiries via chat or email—no calls required. Enjoy a ₱30,000 signing bonus, paid training, and great company benefits.Qualifications:At least High School GraduateFresh graduates and career shifters welcomeGood written English communication skillsAmenable to work onsite in Makati (Eton)Virtual...

  • 100 NON-VOICE CSR | Project-Based Email/Chat | Music Streaming Account | Shaw

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines Sutherland Full time ₱900,000 - ₱1,200,000 per year

    Sutherland is seeking a talented and dedicated Customer Service Representative for a project-based, non-voice role supporting a leading music streaming service. In this contract position, you will be responsible for providing exceptional customer support via email and live chat, ensuring a seamless experience for our clients. This is a remote work...