Voice Support CSR

4 days ago

Mandaluyong City, National Capital Region, Philippines ISTA Personnel Solutions Full time ₱150,000 - ₱250,000 per year

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you

Roles and Responsibilities:

  • Schedule home visit appointments accurately and efficiently
  • Handle inbound and outbound calls with patients, providers, and care teams
  • Address patient inquiries and resolve issues with professionalism and empathy
  • Update patient records and scheduling systems in real-time
  • Coordinate with multiple internal teams to ensure accurate appointment logistics
  • Maintain confidentiality and adhere to HIPAA compliance standards
  • Utilize multiple systems and tools for scheduling and communication
  • Ensure all interactions reflect high-quality service standards
Requirements

  • At least 6 months BPO experience handling a Voice Account

  • Healthcare experience is a PLUS, not required

  • Ability to prioritize and multitask in a fast-paced environment.
  • Strong problem-solving skills and ability to work independently and as part of a team.
  • Proficiency in using MS Tools
  • Excellent verbal and written English skills
  • Willing to work onsite in Shaw Blvd, Mandaluyong
  • Amenable working night shift
Benefits

What can we offer you?

  • Competitive salary and benefits
  • Health Insurance with free dependents*
  • 10%-night differential
  • Attendance Bonus
  • Paid time off
  • Convertible to cash leave credits
  • Performance Appraisal
  • Work-life balance
  • A focus on growing your career path with us
  • We encourage you to follow your passions and learn new skills

Our commitment to you

  • Strong culture and values-driven leadership
  • We create opportunities for you to learn and grow at any stage of your career
  • Continuous learning and innovation
  • We foster an all inclusive environment where everyone thrives

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