CSR - Customer Service Representative
2 days ago
- Responding to customer queries in a timely and accurate way, via phone, email, or chat
- Answering or making outbound transactions to customers to learn about and address their needs, complaints, or other issues with products or services.
- Responding efficiently and accurately to customers, explaining possible solutions, and ensuring that customers feel supported and valued.
- Engaging in active listening with customers, confirming or clarifying information, and diffusing angry customers, as needed.
- Communicates with other departments to answer customers' inquiries, solve their problems and fulfill their needs
- Building lasting relationships with clients and other team members based on trust and reliability.
- Utilizing software, databases, scripts, and tools appropriately.
- Understanding and striving to meet or exceed metrics while providing excellent consistent customer service.
- Making sales or recommendations for services that may better suit customers' needs.
- Taking part in training and other learning opportunities to expand knowledge of the company and position.
- Any other assignments that may be assigned
Job Types: Full-time, Permanent
Pay: Php20, Php24,000.00 per month
Benefits:
- Paid training
Experience:
- BPO: 1 year (Required)
Work Location: In person
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