Customer Service Representative
3 days ago
Job Description:
We are looking for dedicated Customer Service Representatives (CSR) to join our growing team. The CSR will be responsible for handling customer inquiries, providing accurate information, and delivering excellent service to ensure customer satisfaction.
Key Responsibilities:
Answer incoming calls, chats, or emails from customers in a professional and courteous manner
Provide accurate information regarding products, services, and policies
Assist customers with billing, account issues, and troubleshooting concerns
Handle complaints efficiently and provide appropriate solutions within set timelines
Escalate complex issues to higher support when necessary
Maintain a positive, empathetic, and professional attitude toward customers at all times
Document customer interactions accurately in the system
Meet performance targets such as quality, productivity, and customer satisfaction
Job Requirements:
Open to High School Graduates with BPO experience
Open to College Graduates (No BPO experience required)
Must be willing to work on Night Shift
Must be willing to work Onsite
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