Senior IT Support Analyst

About EucWe're making good health last a lifetimeMore than 1 billion people globally live with obesity, a significant leading indicator of many preventable chronic diseases such as diabetes and heart disease.Eucalyptus is the company behind Juniper, one of the world's largest weight management programs combining GLP-1 medication with a tailored nutrition and exercise programme, supported by our multidisciplinary care team of prescribers, health coaches, dietitians, nurses and pharmacists.Our published clinical research demonstrates that our combined approach to weight management and lifestyle change increases the likelihood of our patients losing significant weight during their treatment with Juniper by four times.Since launching, we've grown fast to support millions of patients. In the last 12 months:We grew the size of our patient base by 10x in the UK, received selective NICE endorsement for our holistic approach to obesity management, and grew our team from 50 to 200.Globally, we grew revenue by >120% YoY, while reducing cash burned by 90% YoY, with over $100M USD raised from global investors such as BOND, NewView, Blackbird and Airtree - early backers of companies like Canva, Stripe, Uber and Airbnb.What's next?In 2025, we are charting the path to support hundreds of thousands of patients while launching into new conditions, demographics, and geographies as we move towards our vision of creating a preventive healthcare ecosystem.We're building the world's largest international digital healthcare company. This will be highly challenging, very rewarding and the adventure of a lifetime, working with the best operators you will ever encounter.If that gets you excited, let's talkAbout The Role (What You'll Be Doing)The Senior IT Support Analyst will own the day to day management of IT systems at Eucalyptus in the APAC time zone. You will be the go-to person for technical issues, managing our IT systems and infrastructure, assisting with user onboarding and offboarding, bug fixes, streamlining processes and keeping our internal knowledge base up to date.Key ResponsibilitiesBe the face of IT. Provide white glove IT support for our employees in the APAC region.Provide seamless onboarding and offboarding for joiners/leavers. Run IT inductions, setup devices and manage access so that employees have a great day 1 IT experience. Coordinate deprovisioning and timely asset retrieval for employee departures.Manage secure system configurations. Configure end user devices, systems and applications to ensure a secure baseline.Manage IT procurement and software licencing. Manage relationships with new and existing IT vendors, manage software licencing costs and contract renewals.Maintain our IT asset inventory. Manage hardware inventory, secure disposal compliance and forecasting of IT asset requirements based on headcount estimations.Support our AV & video conferencing systems. Support our meeting room video conferencing and provide AV support for internal events.Automate manual IT processes. Automate manual tasks using AI and automation tools to improve IT quality of service.Own and run IT projects. Run the end-to-end delivery of IT projects to uplift the quality and reliability of our IT tooling and processes in the APAC region.Establish and actively maintain strong relationships across the business.Skills & ExperienceAbout you (Who Are We Looking For)As a key member of our IT team, you will have:4+ years of experience working in an IT support or systems administrator role. Experience working in a startup/scaleup environment would be highly regarded.Exceptional customer service and communication skills with a focus on delivering a high quality employee experience.Experience managing cloud-native collaboration and access management tools such as Okta, Google Workspace, Notion, Zoom and Slack.Experience troubleshooting desktop hardware (Mac and Windows), software and audio-visual systems.Experience managing configuration and security of end user devices using Mobile Device Management (MDM) and Endpoint Protection tools such as Kandji, Intune and Crowdstrike.A passion for automating processes to streamline IT processes and improve quality of service. You enjoy using low-code/no-code automation tools (e.g. Zapier), using APIs and webhooks and integrating SaaS tools.Experience managing IT procurement and licencing processes, managing vendor relationships and negotiating software contracts.Experience working in a distributed team across time zones.An interest in moving into a management role in the future, potentially managing up to 2 IT Support Analysts (management experience is nice to have but not essential).Behaviours & AttitudesSystems thinker. You love creating repeatable processes and know how to design systems for scale. You proactively identify inefficiencies and create repeatable ways of working.Cross-functional collaborator. You thrive on the opportunity to collaborate with diverse areas of the business and to make technology more accessible to non-technical users.Problem-solving orientation. You approach challenges with creativity and persistence. You're comfortable with ambiguity and find solutions when requirements aren't fully defined. You can connect day-to-day work to larger objectives.Continuous learner. You're intellectually curious and humble. You actively seek new perspectives, adapt your thinking based on evidence, and embrace the learning curve of building in diverse health domains.So, why join Eucalyptus?Our teams are incredibly passionate - Our talent bar is high and our work ethic is strong. You'll get to stretch yourself everyday and work amongst people who care deeply about our patients. You'll be given autonomy to tackle interesting problems and receive regular feedback from a supportive teamWe'll have your back when you need us the most - You'll be able to lean on a range of leave offerings to support you when needed from Day 1, this includes: sick, maternal/paternal, compassionate, and vacation leave. Personal health days leave and budget to encourage you to take care of your well-being. A reliable health insurance provider accredited by major hospitals, clinics, and diagnostic centers nationwide, plus coverage of up to two dependents. Standard employer share for statutory benefits (SSS, PhilHealth, and HDMF), and 13th month pay. Also, transportation allowance to support your expenses when reporting to our Makati office.We will invest in your career - You'll get access to an annual professional development budget and additional leave credits, mentors and buddies to ensure that you have the support you need to level up. You can expect regular performance and pay reviews as your career grows.We move at incredible speed - You'll work with team mates who build in the open by sharing their work freely, this helps us learn and iterate quickly so we can deliver high quality outcomes faster than our competitors. You'll spend a lot of time outside of your comfort zone learning and iterating frequently, we wouldn't have it any other wayAt Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process.