Support Analyst

YOUR ROLE

Operating under guidance from their manager/team lead, this role will be responsible for the delivery/support of information technology application and configuration of solutions as they relate to the business functions. Assist or participate in designing maintaining and supporting IT applications/infrastructure/ solutions in order to contribute to a first-class IT Management Service for our operations.

Provides maintenance, monitoring and capacity planning of designated systems identifying trends or problems.

Ensure that applications are maintained in a manner that supports delivery of services to multiple platforms, resilience and performance.

WHAT ARE YOU GOING TO DO?

• Perform tasks for the CoE's and Cluster IT project/portfolio management-oriented work efforts and assignments, ensures that goals and objectives are met within time, scope and resource requirements. Understands the business processes and flows to enable the analysis of business requirements and the development of solutions/timelines for projects.
• Applies standard IT methods, knowledge and CEVA standards and practices to tasks and situations related to Application Production Support. Participates and contributes to internal and external activities in relationship to production control, system and application controls, and systems monitoring
• Responds to unfamiliar, undefined, unexpected, or unstable situations with the professionally prescribed standard response. Uses standard analytical tools and rules to determine root cause and resolve the broad range of application problems
• Ensure continuity of business processes supported by one or many applications and services
• Supports single business/technical applications. (R&M run & maintain activities). Identifies faults and issues and recommends appropriate paths to resolution and fixing as appropriate
• May be involved in the installation and tuning of modifications, as well as archiving data. Generally, this position has light programming skills in the appropriate language to develop necessary "work arounds". Ensures that applications, services and interfaces are documented and kept current.
• Understands compliance and regulatory rules, ensures compliance as directed by manager. Participate and contributes on external and internal system audits as necessary.
• Ability to accommodate flexible work schedules to meet support levels for globally deployed applications
• Able to complete daily activities with supervision related to prioritization and expected delivery
• Able to complete daily activities with minimal supervision related to prioritization and expected delivery
• Works directly with CEVA business and other IT teams to understand, diagnose and resolve requests for assistance
• Demonstrates comprehension of complex tools and systems
• Ability to participate within the broader IT organization to address business requests
• Participate in tuning, monitoring, and testing of applications

WHAT ARE WE LOOKING FOR?

• University or higher education degree in IT or equivalent
• Background in Best IT Practices, preferably ITIL Foundation Training on Supply Chain Management, or comparable experience in the Logistics industry
• 3+ years of overall experience working on IT-related departments
• 2+ year of working experience using English as the main communication language
• 1+ year of experience working on large companies involving several specialized IT subareas with defined processes
• 1+ year of experience providing support/maintenance of IT applications, either as main or secondary activity
• Experience working for global/international based users/customers
• No more than 4 years of overall work experience
• Working experience on Production Support of applications, preferrable web.
• Good analytical and problem-solving skills.
• Ability to focus on several tasks as part of the day-to-day activities
• Ability to work on own initiative.
• Ability to prioritize tasks based on business need.
• Interest to collaborate as part of a team.
• Good oral and written communication skills Effective time management

WHAT DO WE HAVE TO OFFER?

• Competitive basic salary
• HMO w/ 2 free dependents from day 1 of hiring
• 20 annual leaves + bereavement leave + wedding leave
• Hybrid set up w/ 3 days a week onsite and 2 days WFH.
• Annual Performance Reviews w/ a chance of a salary alignment.
• Annual Company Performance Bonus
• Retention Bonus (similar to a signing bonus after 1 month of your start date, renewable every year)
• Retirement Fund

ABOUT TOMORROW

We value your professional and personal growth. That's why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career