Service Desk Support Engineer – Global IT

2 days ago

Quezon City, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱460,800 - ₱484,800 per year

LOCATION: Centris QC (MANILA)

POSITION: Global IT Service Desk Analyst

WORK SET-UP: Pure Onsite

SCHEDULE: Night Shift / Shifting Schedule 24/7

START DATE: Urgent / ASAP

(JOB DESCRIPTION)

  • Provide support to clients on 24/7 availability via phone, chat and email
  • Handle issues related to client technical issues ranging from simple pc related problems to application related issues (Active Directory, VPN, and other software's).
  • Basic ticketing of all types of issues using appropriate CRM Toolset (Service Now)
  • Globally monitor, triage and escalate all system problems
  • Assist with computer operations activities as required
  • Provide support to remote users (using remote connectivity tools)
  • Knowledge of incident management tools

(SALARY & BENEFITS)

  • Earn as much as PHP 38,000 Basic Package
  • Plus PHP 2,400 NTA
  • 20% Night Diff.
  • HMO Day 1 + (free dependents upon regularization)
  • Performance based incentives
  • Annual Increase/Appraisal
  • Career Growth / Advance Development

(QUALIFICATIONS)

  • At least HS Graduate
  • Strictly with 1year of experience in GLOBAL IT SERVICE DESK / HELPDESK.
  • Excellent Communication Skill with strong Service Desk background.
  • Basic experience troubleshooting hardware, software & printers is a must
  • Experienced in Ticketing System, Servicenow, SAP ERP, Sharepoint, Active Directory
  • Amenable to Work Onsite & START ASAP

(MEDIUM REQUIREMENTS)

  • Diploma & TOR (proof of grades)
  • SSS Employment Record
  • Recent Pay-slip
  • Government Number / IDs (SSS, Philhealth, Tin, Pag-ibig)
  • COE from previous employer
  • Active NBI Clearance

Job Types: Full-time, Permanent

Pay: Up to Php40,400.00 per month

Benefits:

  • Additional leave
  • Company Christmas gift
  • Company events
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training
  • Pay raise
  • Promotion to permanent employee

Ability to commute/relocate:

  • Quezon City: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • Please provide your active email and viber.
  • What is your highest educational attainment?
  • For how long is your BPO Voice experience?
  • For how long is your BPO ITSD experience?
  • What account or LOB are you handling right now in the BPO?
  • Do you have any experience working with ServiceNow and Active Directory?
  • Are you amenable to work ONSITE?
  • Are you currently employed or unemployed?
  • Can you start ASAP?

Work Location: In person

  • Service Desk Engineer

    2 weeks ago

    Quezon City, National Capital Region, Philippines IT Group Pte Ltd Full time ₱216,000 - ₱648,000 per year

    The Service Desk Engineer is responsible for providing Level 1 technical support andservice dispatch to customers, both internal and external, across different practice areas. Service Desk Engineer provides Tier 1 support. Performs as the first point of escalation of IT infrastructure incidents that involve clients, customers, service providers, internal...

  • Global IT Service Desk Engineer

    4 days ago

    Quezon City, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱144,000 - ₱400,800 per year

    LOCATION: Centris QC (MANILA)POSITION: Global IT Service Desk AnalystWORK SET-UP: Pure OnsiteSCHEDULE: Night Shift / Shifting Schedule 24/7START DATE: Urgent / ASAP(JOB DESCRIPTION)Provide support to clients on 24/7 availability via phone, chat and emailHandle issues related to client technical issues ranging from simple pc related problems to application...

  • IT Service Desk

    4 days ago

    Quezon City, National Capital Region, Philippines Nezda Global PH Full time ₱480,000 per year

    URGENT HIRING: IT SERVICE DESK2 Interviews Only via MS Teams. Earn Up to PHP 40,000 MonthlyPosition: IT Service DeskLocation: Eton Centris, Quezon CityWork Setup: Onsite | Night ShiftStart Date: September 2025Qualifications.At least a High School GraduateMinimum of 2 years IT Service Desk experience in an international/BPO settingProficient in ServiceNow and...

  • IT Service Desk L2 Support

    4 days ago

    Quezon City, National Capital Region, Philippines Global Back Office Solutions Pty Ltd Full time ₱450,000 - ₱900,000 per year

    What we can offerCompetitive salary and allowancesHMO on first day (with free 1 dependent)Dayshift and weekends offWho we areGlobal Back Office Solutions is our offshore outsourcing company based in Eastwood, Quezon City we work closely with our Australian based parent company that provides Accounting, Bookkeeping, Financial Planning, Lending & Legal...

  • Service Desk Engineer

    1 week ago

    Makati City, National Capital Region, Philippines J-K Network Manpower Services Full time ₱240,000 - ₱480,000 per year

    COMPANY PROFILE: They are recognized for delivering end-to-end offshore staffing services with a strong focus on people.Position: Service Desk EngineerCompany Industry: IT IndustryWork Location: Makati CityWork Schedule: Shifting scheduleSalary: Php 30,000 aboveWork Set Up: OnsiteJOB REQUIREMENTS:Bachelor's degree in Computer Science, Information Technology,...

  • Service Desk

    4 days ago

    Quezon City, National Capital Region, Philippines Actionlabs IT Services Full time ₱480,000 - ₱600,000 per year

    Pay: ₱30, ₱50,000.00 per monthJob description:Job descriptionBachelors degree in IT, CS, or any Computer related courses only3 years of experience as Technical / Helpdesk /3 years of experience in CITRIX/ CLOUDExperience in handling Infrastructure (network & servers) and Application (system, application and cloud) issuesFollow ITIL Practices (Incident &...

  • Service Desk Engineer

    4 days ago

    Makati City, National Capital Region, Philippines Curran Daly and Associates Full time

    About the RoleAs Service Desk Engineer, you will act as the first point of contact for customer to report issues and faults relating to our product for support and services. The primary objective of the role is to provide first time resolution. This will be achieved by troubleshooting, diagnosing and resolved problems at the first point of contact and/or...

  • IT Service Desk Analyst/Helpdesk/ Global desk

    2 days ago

    Quezon City, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱26,000 - ₱40,000 per year

    We are hiring for IT Service desk analyst role in Quezon CitySTART DATE: ASAP (Must be unemployed and willing to start this September)An IT Service Desk job involves providing technical support to users, troubleshooting hardware and software issues, and acting as a first point of contact for IT inquiries, ensuring smooth IT operations and user...

  • Network Support Engineer

    4 days ago

    Mandaluyong City, National Capital Region, Philippines GOODMAN SUPPORT SERVICES INC. Full time ₱30,000 - ₱60,000 per year

    Functional Overview:A Network Support Engineer is responsible for ensuring that IT services meet agreed-upon performance levels. They monitor service performance, identify issues, and implement corrective actions to maintain high levels of service availability and quality.Duties and Responsibilities:Monitor service performance: Use monitoring tools to track...

  • Service Desk Engineer

    1 week ago

    Mandaluyong City, National Capital Region, Philippines Penbrothers Full time ₱400,000 - ₱600,000 per year

    As Service Desk Engineer, you will act as the first point of contact for customer to report issues and faults relating to our product for support and services. The primary objective of the role is to provide first time resolution. This will be achieved by troubleshooting, diagnosing and resolved problems at the first point of contact and/or escalating the...