Service Desk Engineer

2 days ago

Mandaluyong City, National Capital Region, Philippines Penbrothers Full time ₱400,000 - ₱600,000 per year

As Service Desk Engineer, you will act as the first point of contact for customer to report issues and faults relating to our product for support and services. The primary objective of the role is to provide first time resolution. This will be achieved by troubleshooting, diagnosing and resolved problems at the first point of contact and/or escalating the fault to one of our 2nd line specialist teams to investigate and resolve.

This is a position which calls for excellent customer service skills, the ability to articulate resolutions clearly and confidently to customers and a good level of technical knowledge of company's products.

  • Involves providing client customers and partners with in-depth technical assistance in the use of our products and solutions.
  • Cooperate with client sales and professional services teams to ensure ongoing customer success and satisfaction
  • Form part of an on-call rotation order to guarantee 24x7 support to customers in shifts

  • Participate in the maintenance of support documentations

  • Must have working experience with Networking (DHCP, DNS and Gateway)

  • Must have experience in Customer Service handling Global Support
  • Have prior knowledge and experience in troubleshooting, configuring gateway appliance, or network appliance
  • Resourceful with good analytical skills and ability to perform systematic troubleshooting techniques
  • Good customer handling and communication skills (oral, writing)
  • Good experience in articulating resolutions clearly and confidently to customers
  • UNIX scripting and Linux OS experience is a plus
  • CCNA certified is a plus
  • Knowledge in PMS is a plus
  • Basic HTML, PHP is a plus

  • Service Desk Engineer

    2 days ago

    Makati City, National Capital Region, Philippines J-K Network Manpower Services Full time ₱240,000 - ₱480,000 per year

    COMPANY PROFILE: They are recognized for delivering end-to-end offshore staffing services with a strong focus on people.Position: Service Desk EngineerCompany Industry: IT IndustryWork Location: Makati CityWork Schedule: Shifting scheduleSalary: Php 30,000 aboveWork Set Up: OnsiteJOB REQUIREMENTS:Bachelor's degree in Computer Science, Information Technology,...

  • Service Desk Engineer

    1 week ago

    Quezon City, National Capital Region, Philippines IT Group Pte Ltd Full time ₱216,000 - ₱648,000 per year

    The Service Desk Engineer is responsible for providing Level 1 technical support andservice dispatch to customers, both internal and external, across different practice areas. Service Desk Engineer provides Tier 1 support. Performs as the first point of escalation of IT infrastructure incidents that involve clients, customers, service providers, internal...

  • Service Desk Manager

    1 week ago

    Mandaluyong City, National Capital Region, Philippines ConnectOS Full time ₱2,000,000 - ₱2,500,000 per year

    Schedule: Monday to Friday (5:00AM - 2:00PM PHT)What are we looking for?The Service Desk Manager will possess a strong background in customer experience, ITIL, and an understanding of service management methodologies. In this crucial role, you will be instrumental in ensuring exceptional customer service, efficient incident resolution, and robust stakeholder...

  • Service Desk Supervisor

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines Unisys Full time ₱900,000 - ₱1,200,000 per year

    What success looks like in this role: • Supervises the efforts of Service Desk teams within an assigned region.• Directs Service Desk team members in their day-to-day activities by serving as an escalation point for issues referred to by Service Desk team members, clients or other teams.• Mentors and trains Service Desk team members to build new...

  • Manager, Service Desk

    2 days ago

    Mandaluyong City, National Capital Region, Philippines Unisys Full time ₱900,000 - ₱1,200,000 per year

    What success looks like in this role:Monitors the ticket queue allocation, execution and resolution status.Identifies recurring trends, difficult-to-resolve problems and potential issues concurrent with new system releases or hardware / software upgrades.Ensures provision of end-to-end support to address identified and potential issues.Leads the service team...

  • IT Help Desk Engineer

    2 days ago

    Mandaluyong City, National Capital Region, Philippines Nogle Full time ₱1,200,000 - ₱2,400,000 per year

    Nogle Philippines Inc.is a specialized service provider dedicated to delivering a full spectrum of front-office and back-office support solutions, each of which is tailored to the unique needs of global financial technology firms. Nogle Philippines Inc. offers several key operations positions, enabling the delivery of cutting-edge technology and tailored...

  • Level 2 Service Desk Analyst

    1 week ago

    Mandaluyong City, National Capital Region, Philippines Microgenesis Business Systems Full time ₱1,200,000 - ₱2,400,000 per year

    The Level 2 Service Desk Analyst is responsible for overseeing the daily operations of the IT service desk, ensuring the efficient and effective resolution of user requests, incidents, and problems. This role plays a pivotal part in maintaining high service standards, ensuring compliance with ITIL best practices, and driving continuous service improvements....

  • ITIL-Certified Service Desk Supervisor

    2 days ago

    Mandaluyong City, National Capital Region, Philippines Unisys Full time ₱900,000 - ₱1,200,000 per year

    We Believe in BetterWe are a global technology solutions company that powers breakthroughs for the world's leading organizations. These solutions — digital workplace, cloud, applications & infrastructure, enterprise computing and business process solutions — help people overcome obstacles and not only reach their greatest potential but go beyond it.At...

  • it service desk

    2 days ago

    Quezon City, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱40,000 - ₱60,000 per year

    URGENT HIRING FOR IT SERVICE DESK VIRTUAL INTERVIEW PROCESS ONLY NO ASSESSMENT START ASAP GET YOUR JO NOW APPLY NOWWORK ONSITE:ETON CENTRIS, QUEZON CITYPOSITION: IT SERVICE DESKSHIFT: SHIFTING SCHEDULEJOB DESCRIPTION:Basic Active Directory knowledge. Creating user accounts, reset passwords, create groups etc.Log all calls in the Service Desk ticketing tools...

  • IT Service Desk

    4 days ago

    Quezon City, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱320,000 - ₱480,000 per year

    IT Service Desk Hiring - Start Immediately - Apply nowService Desk Analyst Responsibilities:Testing and analyzing IT system and software performance.Resolving incoming client and personnel IT queries remotely via chat, email and phone.Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders.Avoiding service interruptions...