Service Desk Engineer
4 days ago
About the Role
As Service Desk Engineer, you will act as the first point of contact for customer to report issues and faults relating to our product for support and services. The primary objective of the role is to provide first time resolution. This will be achieved by troubleshooting, diagnosing and resolved problems at the first point of contact and/or escalating the fault to one of our 2nd
line specialist teams to investigate and resolve.
This is a position which calls for excellent customer service skills, the ability to articulate resolutions clearly and confidently to customers and a good level of technical knowledge of company's products
What You Bring
● Bachelor's Degree in Computer Science, Information Technology or related courses
● 2+ years of experience in Service Desk Engineer roles or similar
● Must have working experience with Networking (DHCP, DNS and Gateway)
● Experience in Customer Service handling Global Support
● Have prior knowledge and experience in troubleshooting, configuring gateway appliance, or network appliance
● Resourceful with good analytical skills and ability to perform systematic troubleshooting techniques
● Good customer handling and communication skills (oral and written)
● Good experience in articulating resolutions clearly and confidently to customers
Nice to Have
● UNIX scripting and Linux OS experience
● CCNA certified
● Knowledge in PMS
● Basic HTML, PHP
Job Types: Full-time, Permanent
Pay: Php35, Php45,000.00 per month
Benefits:
- Company events
- Health insurance
- Opportunities for promotion
- Pay raise
Work Location: In person
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