Service Desk Engineer

YOUR ROLECEVA's first point of contact for IT related service requests, incidents, follow up and escalations in Mandarin.Associate Support Engineer will provide customer service, IT support (basic troubleshooting) and account management (creation, modification and termination) to CEVA Global employees.The Global IT Service Desk will operate 24x7 including...

Job Title: Service Desk EngineerWork Arrangement: OnsiteJob Level: JuniorAbout the RoleThe Service Desk Engineer serves as the first point of contact for customers reporting issues or faults related to company products and services. The primary goal is to achieve first-time resolution by troubleshooting, diagnosing, and resolving problems or escalating...

The Service Desk Engineer is responsible for providing Level 1 technical support andservice dispatch to customers, both internal and external, across different practice areas. Service Desk Engineer provides Tier 1 support. Performs as the first point of escalation of IT infrastructure incidents that involve clients, customers, service providers, internal...

Role SummaryAs a Level 1 Service Desk Engineer, you'll be the first point of contact for clients needing technical assistance. You'll handle incoming service requests, perform basic troubleshooting, and escalate complex issues to higher-level engineers when needed.This role is ideal for someone passionate about IT support, eager to learn, and ready to build...

As a Service Desk Engineer, you will act as the first point of contact for ANTlabs' customers to report issues and faults relating to our products for support and services.The primary objective of the role is to provide first time resolution. This will be achieved by troubleshooting, diagnosing and resolved problems at the first point of contact and/or...

The IT Service Desk Analyst will serve as the first point of contact for all technical support requests within the organization. This role is responsible for providing timely assistance to end users, resolving incidents, and escalating issues when necessary to ensure uninterrupted business operations.Key Responsibilities:Provide first-level technical support...

The Service Desk Lead oversees the day-to-day operations of the SSI IT Service Desk, with the primary goal of ensuring timely and efficient resolution of user issues and requests.The role makes decisions about the coordination of the team's day-to-day activities to ensure deadlines and service levels are met.Provide guidance, training, and support to Service...

COMPANY PROFILE: A remote staffing and outsourcing firm based in the Philippines that partners with international companies to build offshore teams by tapping into skilled Filipino professionals.Position: Technical Service Desk EngineerCompany Industry: BPO CompanyWork Location: Makati City (Full Onsite)Work Schedule: Shifting ScheduleSalary: Php 50,000...

As Service Desk Engineer, you will act as the first point of contact for customer to report issues and faults relating to our product for support and services. The primary objective of the role is to provide first time resolution. This will be achieved by troubleshooting, diagnosing and resolved problems at the first point of contact and/or escalating the...

Relevant experience in L1 Service Desk Analyst with a strong customer interaction experienceGood troubleshooting skillsExposure to Active Directory, DNS, DHCP, and VPNWilling to work in a 24x7 environment and provide weekend coverage, if needed.Ability to multitask in a fast-paced environment.Excellent ability to learn and articulate technical...