Service Desk Engineer

YOUR ROLECEVA's first point of contact for IT related service requests, incidents, follow up and escalations in Mandarin.Associate Support Engineer will provide customer service, IT support (basic troubleshooting) and account management (creation, modification and termination) to CEVA Global employees.The Global IT Service Desk will operate 24x7 including...

Job Title: Service Desk EngineerWork Arrangement: OnsiteJob Level: JuniorAbout the RoleThe Service Desk Engineer serves as the first point of contact for customers reporting issues or faults related to company products and services. The primary goal is to achieve first-time resolution by troubleshooting, diagnosing, and resolving problems or escalating...

Responsibilities:Frontline Duties: Operate switchboard, route calls, take messages, perform clerical tasks, manage mail, and distribute documents.Administrative Tasks: Monitor and track office supply requests.Service Desk Support: Ensure service desk agreements are met and assist the services team as needed.Technical Service Management: Manage and track...

The Service Desk Engineer is responsible for providing Level 1 technical support andservice dispatch to customers, both internal and external, across different practice areas. Service Desk Engineer provides Tier 1 support. Performs as the first point of escalation of IT infrastructure incidents that involve clients, customers, service providers, internal...

Role SummaryAs a Level 1 Service Desk Engineer, you'll be the first point of contact for clients needing technical assistance. You'll handle incoming service requests, perform basic troubleshooting, and escalate complex issues to higher-level engineers when needed.This role is ideal for someone passionate about IT support, eager to learn, and ready to build...

As a Service Desk Engineer, you will act as the first point of contact for ANTlabs' customers to report issues and faults relating to our products for support and services.The primary objective of the role is to provide first time resolution. This will be achieved by troubleshooting, diagnosing and resolved problems at the first point of contact and/or...

Job DescriptionAbout The ClientArraya Solutions provides technology strategies and solutions to propel your business forward. Through an extensive offering of IT solutions, advisory, consulting, staffing, and managed services, we empower our customers to achieve impactful outcomes. Arraya delivers the tools, talent, and technological expertise companies need...

COMPANY PROFILE: A remote staffing and outsourcing firm based in the Philippines that partners with international companies to build offshore teams by tapping into skilled Filipino professionals.Position: Technical Service Desk EngineerCompany Industry: BPO CompanyWork Location: Makati City (Full Onsite)Work Schedule: Shifting ScheduleSalary: Php 50,000...

About The ClientArraya Solutions provides technology strategies and solutions to propel your business forward. Through an extensive offering of IT solutions, advisory, consulting, staffing, and managed services, we empower our customers to achieve impactful outcomes. Arraya delivers the tools, talent, and technological expertise companies need to rise to the...

Relevant experience in L1 Service Desk Analyst with a strong customer interaction experienceGood troubleshooting skillsExposure to Active Directory, DNS, DHCP, and VPNWilling to work in a 24x7 environment and provide weekend coverage, if needed.Ability to multitask in a fast-paced environment.Excellent ability to learn and articulate technical...