Help Desk Support Analyst

5 days ago

Taguig, National Capital Region, Philippines IT BY DESIGN Full time

Shift: Night Shift

Work Setup: Onsite (BGC, Taguig City(

About the Role

IT By Design is looking for a detail-oriented and customer-focused Service Desk Analyst to provide technical support to our global clients. You will serve as the first point of contact for IT incidents and service requests, ensuring timely, accurate, and effective resolution.

Key Responsibilities

  • Provide Level 1 to 1.5 support for hardware, software, and network-related issues
  • Log, track, and manage incidents using the company's ticketing system
  • Troubleshoot and escalate unresolved issues to higher-level support teams
  • Deliver exceptional customer service through clear and professional communication
  • Follow standard operating procedures and service-level commitments

Qualifications

  • Minimum 1.9 years of experience in IT Support or Service Desk roles
  • Strong knowledge of Windows OS, Office 365, and basic networking concepts
  • Excellent English communication skills (verbal and written)
  • Willing to work onsite in BGC, Taguig
  • Ability to work the night shift and manage global customer interactions

Why Join Us

Competitive salary package and benefits

Inclusive, supportive, and growth-oriented work culture

Opportunity to learn, develop, and advance within a global MSP environment

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