Process Trainer

On-site (1 Nito Tower, Cebu)Shifting ScheduleOff days: Any 2 days of the weekRole Overview:The Trainer & Quality Analyst plays a dual role, responsible for delivering effective training programs that enable new hires and existing employees to perform at their best, while also supporting quality assurance initiatives. This role ensures that customer service...

Role Overview:TheTrainer & Quality Analystplays a dual role, responsible for delivering effective training programs that enable new hires and existing employees to perform at their best, while also supporting quality assurance initiatives. This role ensures that customer service standards, process knowledge, and performance expectations are consistently met...

Role Purpose:The purpose of this role to deliver great customer service/experience by effectively acknowledging, tracking, and prioritizing all client cases as per the regulatory guidelines, and ensuring resolution as per the defined SLAs, by allocating the same to the relevant support team.Position: Process TrainerLocation: Tech Tower, Cebu Business...

Job title: TrainerAccount: Back office Banking & Cards ProcessType of Support: Support, LeadershipWork set up: Onsite at Central Bloc - 15th floor, Cebu CityWork shift: US Business hoursSalary: up to 35K packageStart date: ASAPHeadcount: 1Qualifications: Prefer College Graduates but ok with undergrads with vast exp (ok with 1st yr. undergrad) preferably with...

About the Role:We are hiring an experienced Insurance Specialist with strong knowledge of the US insurance industry, focusing on personal and/or commercial lines. The ideal candidate has hands-on experience with Applied Epic (Epic) and understands agency workflows from policy administration to client servicing.If you have prior experience in training or...

Position: Communications Trainer (Cebu City) | HybridWork Arrangement: Hybrid (3 days on site in Cebu City, 2 days WFH)Start Date: ASAPAccount Focus: Talent SkillingSupport Type: SupportShift Schedule: 12 PM - 9 PM, with fixed weekends offQualifications:Bachelor's DegreeAt least 1 year of experience as a Trainer in any fieldOpen to process trainers, even...

Position Title: Communications Trainer (Cebu) | HybridWork Arrangement: Hybrid (Onsite during training period) in Cebu Start Date: ASAP Account Type: Talent Skilling Support Type: Support Shift Schedule: 12 PM - 9 PM | Fixed weekends off Qualifications: High school graduate or equivalent (High school/senior high school)At least 1 year of experience as a...

Process Trainers for Social Meda AccountJob DescriptionDevelop and deliver training modules under specified timelinesManage training class and interdepartmental communication and coordinationUnderstand the process training for one or more verticalsManage databases batch list, scores of agents, etc.Assess performance of trainees and check testsInteract with...

Qualifications:Minimum 1 year exp as TrainerPreferably retail background, but can be a trainer for any customer service accountsGood communication skillsCompleted at least 2nd year collegeCan start ASAPPerks and Benefits:Up to 34k salaryHMO on day 1Other perks and benefits will be discussed during the hiring process

CallTek is a global leader in white-label technical support, trusted by technology operators worldwide for over 20 years. With 10,000+ professionals across nine countries, we deliver 24/7 engineering, software development, customer support, and field services. Backed by top security certifications and innovative AI solutions, we provide secure and seamless...