Client Services Manager

2 days ago

Manila, National Capital Region, Philippines AS White Global Full time ₱900,000 - ₱1,200,000 per year

THE OPPORTUNITY

Specializing in talent acquisition and management, AS White Global collaborates with Australian companies to establish high-performing international teams in Southeast Asia. We help businesses seamlessly connect with top-tier talent, integrate these teams, and ensure both functional and cultural alignment to provide sustainable and transparent, long-term people solutions.

As
Client Services Manager
(Account Manager)
,
you'll play a pivotal role in managing client relationships, acting as a trusted advisor, and ensuring exceptional delivery across every project. This is a unique opportunity to step into a key leadership role within a dynamic, high-performing team that values strategic thinking, creativity, and accountability.

This role will be working on a full onsite during the first 6 months then transition into a hybrid setup of 3x a week. Shift hours will follow US business hours (night shift).

KEY RESPONSIBILITIES

  • Build and maintain strong, trusted relationships with clients, serving as their main point of contact and advocate.
  • Conduct regular check-ins to gather feedback and identify opportunities for improvement or growth.
  • Represent client priorities internally to ensure alignment and prompt issue resolution.
  • Lead problem-solving efforts to address client concerns or service disruptions efficiently.
  • Manage seamless onboarding of new clients, including scope, timelines, and resources.
  • Support team development by identifying training needs and fostering growth opportunities.
  • Provide regular reports to clients and senior management on account performance and progress.

SKILLS, EXPERIENCE & QUALIFICATION

  • Ideally 3+ years in client services, account management, or a related role within an agency/consultancy environment.
  • Exceptional verbal and written English communication, with the ability to influence stakeholders and present ideas effectively.
  • Proficiency in Microsoft Office & CRMs for service management and reporting.
  • A knack for building rapport and maintaining long-lasting client relationships.
  • Proven ability to handle client escalations and resolve issues in a calm and effective manner.
  • Resourceful and proactive, able to navigate challenges with grace and ingenuity.
  • Ambitious, proactive, and highly organized, thriving in a fast-paced environment.

ASW OFFERS

  • A diverse, inclusive, and supportive company culture.
  • Competitive remuneration.
  • Opportunity to collaborate and work with global clients and stakeholders.
  • Medical benefits.
  • Great Paid Leave entitlements.
  • Team outings, travel opportunities, company parties/events, and other exciting activities.
  • Exposure to an international environment, working with people across Malaysia, Vietnam, the Philippines, and Australia.
  • Industry and role-related training.
  • Ongoing career opportunities.

  • Manager Client Services

    2 hours ago

    Manila, National Capital Region, Philippines Empower Full time ₱400,000 - ₱800,000 per year

    Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and...

  • Client Service Manager

    2 days ago

    Manila, National Capital Region, Philippines Empower Full time ₱500,000 - ₱1,000,000 per year

    Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and...

  • Account Manager

    2 days ago

    Manila, National Capital Region, Philippines Global Process Manager Inc. Full time ₱900,000 - ₱1,200,000 per year

    About GarretsGarrets International operates as a division of the wider Wrist Group and represents one of the maritime Industry's largest and most accomplished catering companies within provision and stores consumables through a global network of accredited suppliers. We operate from our headquarter in Nørresundby (Denmark), but also have branches in...

  • Client Service Account Manager

    2 days ago

    Manila, National Capital Region, Philippines JPMorganChase Full time $40,000 - $80,000 per year

    DescriptionJoin our team to shape the future of client service in a dynamic and global environment. Unlock your potential by leveraging your expertise in Treasury Services to drive client satisfaction and business growth.Job Summary:As a Client Service Account Manager within J.P. Morgan Payments, you will be a key advisor to our clients, providing strategic...

  • Client Service Account Manager

    1 week ago

    Manila, National Capital Region, Philippines JPMorgan Chase Full time $120,000 - $150,000 per year

    Join our team to shape the future of client service in a dynamic and global environment. Unlock your potential by leveraging your expertise in Trade Finance to drive client satisfaction and business growth.Job Summary:As a Client Service Account Manager within J.P. Morgan Payments, you will be a key advisor to our clients, providing strategic advice and...

  • Client Service Account Manager

    6 days ago

    Manila, National Capital Region, Philippines JPMorganChase Full time ₱1,000,000 - ₱3,000,000 per year

    Job DescriptionJoin our team to shape the future of client service in a dynamic and global environment. Unlock your potential by leveraging your expertise in Treasury Services to drive client satisfaction and business growth.Job SummaryAs a Client Service Account Manager within J.P. Morgan Payments, you will be a key advisor to our clients, providing...

  • Associate Client Service Manager

    2 days ago

    Manila, National Capital Region, Philippines Empower Full time ₱40,000 - ₱80,000 per year

    Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and...

  • Service Desk Manager

    1 week ago

    Manila, National Capital Region, Philippines GodHeir Services Full time ₱1,166,667 - ₱1,666,667 per year

    Job Title: Service Desk Manager (IT – Service Desk BPO)Category: Service Desk / End User ServicesWork set up: Amenable to work in Taguig and PasigWork shift: NightshiftSalary budget: Up to PHP 140,000Experience: 5+yearsNon-negotiable:• Experience in handling multilingual• At least 2 years being a manager• Solid experience handling BPO Service Desk...

  • Client Service Account

    1 week ago

    Manila, National Capital Region, Philippines JPMorgan Chase Full time ₱1,500,000 - ₱2,500,000 per year

    Join our team to shape the future of client service in a dynamic and global environment. Unlock your potential by leveraging your expertise in Trade Finance to drive client satisfaction and business growth.As the Client Service Team Lead within the Client Service Team, you will oversee the success of Client Service Account Managers who manage portfolios for...

  • Director of Client Services

    1 week ago

    Manila, National Capital Region, Philippines Klaiya Full time ₱60,000 - ₱120,000 per year

    At Klaiya, We are the center of excellence that helps businesses establish and develop their online presence. We are looking for an experienced Director of Client Services to lead and oversee our team of Client Services Managers. The Director of Client Services will be responsible for ensuring that our clients receive the highest level of service and support...