Client Services

About VMG Premedia, a division of Velocity Made Good

VMG Premedia is a global leader in digital publishing and creative services, partnering with world-renowned publishers and brands to deliver high-impact products and services that support our clients' print, digital, and social channels. We provide powerful products and technologies, and world-class production services, including industry-leading studios in India and the Philippines and in-market service teams. By combining global expertise with local support, we help our clients achieve success.

Our innovative digital publishing services, spanning mobile and digital editions, including Apple News+, help clients elevate reader engagement, broaden content reach, and open new revenue channels. Through a strategic blend of creative talent and advanced technology, VMG is dedicated to transforming digital experiences, increasing audience engagement, and achieving content goals efficiently and cost-effectively.

The Client Services will work directly with the U.S. Account Director to manage client relationships, ensure follow-up on all client needs after meetings, and help deliver services to the highest standard. This Manila-based role requires working U.S. business hours and will involve attending client calls alongside the U.S. Account Director, taking detailed notes, and driving all follow-up actions to completion.

This position blends client service, project management, and operational coordination to ensure excellent communication and service delivery for U.S.-based clients.

Client Meeting Support & Follow-Up

● Attend client meetings (virtual) with the U.S. Account Director, taking clear and actionable notes.

●Document all meeting outcomes, next steps, and responsibilities.

● Ensure timely follow-up on all agreed actions, coordinating internally to deliver on client needs.

Client Relationship Management

● Support the U.S. Account Director in maintaining and expanding client relationships, ensuring satisfaction and retention.

● Act as a secondary point of contact for clients, helping address inquiries and escalate issues as needed.

Project Coordination

● Work with internal teams (production, creative, development, and operations) to execute client requests.

● Track deliverables and timelines, ensuring projects stay on schedule and meet quality expectations.

Service Support & Implementation

● Assist in onboarding new services by helping coordinate schedules, documentation, and client communication.

● Provide status updates to both clients and internal stakeholders.

Reporting & Documentation

● Prepare follow-up reports, recaps, and presentations for client review.

● Maintain accurate and organized client records, meeting notes, and project documentation.

Collaboration

● Work closely with the U.S. Account Director and Manila-based teams to ensure smooth handoffs, consistent communication, and aligned client strategies.

Qualifications & Requirements

Experience

● 2 to 5 years in client services, account management, project coordination, or a related role, preferably creative services / agency.

● Experience working with international teams and clients in the U.S. market is preferred.

Skills

●Excellent verbal and written English communication skills, able to prepare clear client-facing materials.

● Strong organizational and time management abilities, with exceptional attention to detail.

● Proficiency in Google Workspace (Docs, Sheets, Slides) and/or Microsoft Office Suite.

● Comfort working in project management tools (e.g., Asana), and CRM systems.

Personal Attributes

● Proactive, self-motivated, and capable of managing multiple priorities.

● Comfortable working independently while maintaining close coordination with a remote U.S.-based manager.

●  Able to quickly learn new tools, processes, and service offerings.

Work Environment

● This role is based in Manila, Philippines, and follows U.S. Eastern Time Zone hours, Monday through Friday.

● Frequent virtual meetings with U.S.-based clients and internal teams.