Senior Legal Operations Manager

Join XPRTS, Inc. – Global Legal Support Careers

XPRTS, Inc. is a fast-growing legal staffing and technology solutions company, founded by Bay Legal, PC, a California-based U.S. law firm. With operations in the Philippines and Latin America, we help law firms scale through technology-driven systems and highly trained global professionals.

Our teams support law firms with intake, case drafting, legal and office support, marketing, and technology solutions—delivering faster, more affordable, and higher-quality legal services.

What We Look For

Bay Legal is scaling fast. We need a Senior Legal Operations Manager to oversee the operational execution of our legal services office.

This role is not about simply "managing" tasks. We are looking for an A+ operator — a proven leader who thrives in ambiguity, builds systems from the ground up, holds teams accountable, and ensures excellence at every handoff point.

As a key offshore leader in Bay Legal's organizational chart, you will lead the following operational departments:

• Case Management – led by the Case Management Manager
• Client Experience – led by the Client Experience Manager
• Paralegal Operations – led by the Paralegal Supervisor
• Document Handling – offshore document staff and related support

You will be responsible for ensuring execution at scale, enforcing accountability, and driving measurable outcomes across these teams.

• Proven success managing high-performing teams in legal support, BPO, or operations
• Experience overseeing multiple departments with layered leadership structures
• Strong background working with U.S. or international law firms under tight deadlines
• Proactive operator who solves problems and builds systems without waiting for direction
• Metrics- and results-driven, with a track record of enforcing accountability at scale
• Fluent in US-style business communication and leadership under pressure

• 5+ years in legal operations, LPO/BPO leadership, or case support management
• 3+ years supervising leaders/managers of teams (5+ staff each)
• Demonstrated experience with US-based legal clients or operations
• Familiarity with Clio, Lawmatics, OneDrive, Google Workspace
• Excellent spoken and written English

Responsibilities

Departmental Oversight & Execution Management

• Directly manage and oversee the Case Management Manager, Client Experience Manager, Paralegal Supervisor, and offshore Document Handling staff
• Monitor daily performance, enforce deadlines, and track case progression in Clio Manage
• Proactively escalate and resolve issues before they impact client outcomes

Workflow Enforcement & Optimization

• Implement and enforce SOPs, workflows, and handoff procedures across departments
• Conduct weekly audits of file status, document organization, and communications
• Identify inefficiencies, implement improvements, and ensure measurable results

KPI Reporting & Performance Metrics

• Deliver weekly performance reports to the Practice Manager/COO, including:

• SLA adherence and task completion rates

• File/document accuracy and compliance
• Workflow and communication timeliness
• Track trends, flag underperformance, and recommend corrective actions

Cross-Team & Leadership Integration

• Partner with Intake, Revenue, and U.S. attorneys to ensure seamless case handoffs
• Serve as the primary liaison between PH-based operations and U.S. leadership
• Participate in weekly management meetings and strategic planning discussions

Special Projects & Scaling Support

• Lead or support rollout of automation tools, dashboards, and process innovations
• Train and onboard new hires into Clio, SOPs, and Bay Legal service standards
• Contribute to building the operational foundation to help Bay Legal scale from 65 to 300+ staff

Technical Requirements:

• A laptop or desktop with at least an Intel i5 or equivalent, operating on Windows 11.
• A built-in or external webcam.
• A stable internet connection of not less than 50MBPS.
• Noise-cancelling headset.
• Backup power and internet.
• An active WhatsApp account.

Work Hours & Setup:

• Schedule: Full-time, Monday to Friday (45 hours/week), 8:00 AM–5:00 PM PST, with a 1-hour unpaid break and two 10-minute paid breaks.
• Remote Collaboration: Must be comfortable staying on Zoom throughout the shift for seamless communication and teamwork with remote staff.