Customer Service Representative

1 week ago

Ayala Alabang, National Capital Region, Philippines Inventory Exchange Center, Inc. Full time ₱800,000 - ₱1,200,000 per year

Key Responsibilities:

  • Acts as the link between the Customer Service Head (CSH) and clients.
  • Provides timely and accurate responses to customer inquiries and concerns.
  • Monitors and tracks customer inquiries and complaints to identify causes of delays or quick resolutions.
  • Regularly gathers client feedback to improve service, productivity, and profitability.
  • Coordinates client meetings and trucking concerns.
  • Prepares client letters and communications as directed by the CSH.

Records & Documentation

  • Maintains complete and updated client records (soft and hard copies).
  • Keeps accurate records of all transactions, sales, complaints, orders, cancellations, contracts, and meeting minutes.

Data & Reporting

  • Collects and analyzes data to address complaints, inquiries, and performance issues.
  • Assists in preparing customer service reports and statistics.
  • Prepares weekly and monthly reports (weekly every Monday, monthly every 10th).
  • Updates and submits Long Term Production Plan (LTPP) weekly (every Tuesday) and monthly (every 3rd Wednesday).
  • Updates Project Cost Monitoring and Project Performance Reports; sends quarterly performance reports to clients.
  • Prepares minutes of Sales and Operation Meetings (SNOP) weekly and distributes to relevant departments.

Production Coordination

  • Encodes Purchase Order (PO) details in the Accounting database for production and billing.
  • Ensures clients provide all materials (samples, bundling guidelines) before Time and Motion Study (TMS) requests.
  • Approves mock-up samples before mass production.
  • Coordinates and follows up on TMS results and cost estimates.
  • Benchmarks initial project costs against similar projects for accuracy.

Support Functions

  • Coordinates with Business Development for future leads and projects.
  • Assists CSH in implementing customer service improvement strategies.
  • Ensures all reports and actions are reviewed and approved by the department head or designate.
  • Adheres to company policies and performs other tasks as assigned by the CSH or President.

Qualifications:

  • College Graduate, preferably Industrial Engineering or Marketing
  • Fresh Graduates are welcome to apply
  • Strong communication skills
  • Willing to learn the business

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