Customer Service Representative

7 days ago

Ayala Alabang, National Capital Region, Philippines Inventory Exchange Center, Inc. Full time ₱800,000 - ₱1,200,000 per year

Key Responsibilities:

  • Acts as the link between the Customer Service Head (CSH) and clients.
  • Provides timely and accurate responses to customer inquiries and concerns.
  • Monitors and tracks customer inquiries and complaints to identify causes of delays or quick resolutions.
  • Regularly gathers client feedback to improve service, productivity, and profitability.
  • Coordinates client meetings and trucking concerns.
  • Prepares client letters and communications as directed by the CSH.

Records & Documentation

  • Maintains complete and updated client records (soft and hard copies).
  • Keeps accurate records of all transactions, sales, complaints, orders, cancellations, contracts, and meeting minutes.

Data & Reporting

  • Collects and analyzes data to address complaints, inquiries, and performance issues.
  • Assists in preparing customer service reports and statistics.
  • Prepares weekly and monthly reports (weekly every Monday, monthly every 10th).
  • Updates and submits Long Term Production Plan (LTPP) weekly (every Tuesday) and monthly (every 3rd Wednesday).
  • Updates Project Cost Monitoring and Project Performance Reports; sends quarterly performance reports to clients.
  • Prepares minutes of Sales and Operation Meetings (SNOP) weekly and distributes to relevant departments.

Production Coordination

  • Encodes Purchase Order (PO) details in the Accounting database for production and billing.
  • Ensures clients provide all materials (samples, bundling guidelines) before Time and Motion Study (TMS) requests.
  • Approves mock-up samples before mass production.
  • Coordinates and follows up on TMS results and cost estimates.
  • Benchmarks initial project costs against similar projects for accuracy.

Support Functions

  • Coordinates with Business Development for future leads and projects.
  • Assists CSH in implementing customer service improvement strategies.
  • Ensures all reports and actions are reviewed and approved by the department head or designate.
  • Adheres to company policies and performs other tasks as assigned by the CSH or President.

Qualifications:

  • College Graduate, preferably Industrial Engineering or Marketing
  • Fresh Graduates are welcome to apply
  • Strong communication skills
  • Willing to learn the business

  • Customer Service Representative

    7 days ago

    Ayala Alabang, National Capital Region, Philippines Agileassist Human Resource Management Services Full time ₱250,000 - ₱500,000 per year

    About the role We are seeking a talented and enthusiastic Customer Service Representative to join our team at in Alabang, Muntinlupa City, Metro Manila. This is a full-time position in which you will be responsible for delivering exceptional customer service to our clients. As a key member of our customer service team, you will play a vital role in ensuring...

  • Customer Service Representative

    2 weeks ago

    Ayala Alabang, National Capital Region, Philippines Neksjob alabang Full time $70,000 - $120,000 per year

    Neksjob alabang is hiring a Full time Customer Service Representative role in Muntinlupa, NCR. Apply now to be part of our team.Job summary:Flexible hours available

  • Customer Service Representative

    7 days ago

    Ayala Alabang, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱252,000 per year

    URGENT HIRING: Customer Service Representative Work Location: Alabang, Muntinlupa City NO Assessment | NO Experience RequiredWe're looking for passionate individuals to join our team as Customer Service Representatives. Whether you're a fresh graduate or looking for a career shift, this is your chance to grow with a dynamic and supportive company...

  • Customer Service Representative

    31 minutes ago

    Ayala Alabang, National Capital Region, Philippines TREXAN CAREER SYSTEMS Full time ₱300,000 per year

    Launch Your Career – Customer Service RepresentativeLooking for a job you can start right away? Join our Pioneer account and take the first step toward a rewarding career in the BPO industry. Our hiring process is fast and easyWhat's In It for You:Salary package up to ₱30,000No experience required – we provide full trainingAny educational background...

  • Customer Service Representative

    2 weeks ago

    Ayala Alabang, National Capital Region, Philippines LanceSoft Inc Full time ₱240,000 - ₱360,000 per year

    Job description:We're Hiring for Customer Service RepresentativesLocation: AlabangWorking Set-up: OnsiteResponsibilities:Handle inbound/outbound calls, emails, and chats.Assist customers with inquiries, concerns, and transactions.Provide accurate product/service information.Resolve issues or escalate when necessary.Maintain records of customer...

  • Customer Service Representative

    2 weeks ago

    Ayala Alabang, National Capital Region, Philippines RSD Human Resource Management Consultancy Full time ₱228,000 - ₱288,000 per year

    The Customer Service Representative (CSR) serves as the first point of contact for customers, providing assistance, resolving inquiries, and ensuring a positive customer experience. This role requires excellent communication skills, patience, and a customer-first mindset to effectively handle calls, chats, emails, or in-person interactions.Account:...

  • customer service representative

    4 days ago

    Ayala Alabang, National Capital Region, Philippines Makati Foundry Inc. Full time ₱800,000 - ₱1,200,000 per year

    About the role As a Customer Service Representative at Makati Foundry Inc., you will be the first point of contact for our valued customers. In this full-time, on-site role based in Muntinlupa City Metro Manila, you will be responsible for providing exceptional customer service and support, ensuring our clients' needs are met efficiently and...

  • Customer Service Representative

    2 weeks ago

    Ayala Alabang, National Capital Region, Philippines People Matter PH Full time ₱250,000 - ₱750,000 per year

    Loan ProcessorAlabang, Muntinlupa CityOn-Site, Night-ShiftFull-time, PermanentAbout the Role:We are seeking Customer Service Representatives with a background in financial accounts to support our US mortgage and loan operations.Responsibilities:Provide assistance to borrowers by handling inquiries and guiding them through loan processesVerify and review...

  • Technical Customer Service Representative

    6 days ago

    Ayala Alabang, National Capital Region, Philippines INTEGRATED OFFICE SOLOUTIONS Full time ₱25,000 - ₱50,000 per year

    About the job Technical Customer Service RepresentativeUnleash Your Talents with UsHi there, our future Technical Customer Representative Happy to see YOU here.Here at Integrated OS, you'll be part of a team of passionate individuals who are committed to delivering exceptional offshoring services. Bringing in an array of skills and talents from different...

  • Customer Service Representative

    7 days ago

    Ayala Alabang, National Capital Region, Philippines Viventis Search Asia Full time ₱800,000 - ₱1,200,000 per year

    About the RoleThe Customer Service Representative professional plays a vital role in ensuring efficient and accurate servicing of our Commercial Banking clients. This position focuses on managing client requests and inquiries received through email or voice channels within defined timelines. Responsibilities include performing account maintenance, handling...