Customer Service Representative

1 week ago

Ayala Alabang, National Capital Region, Philippines Viventis Search Asia Full time ₱800,000 - ₱1,200,000 per year
About the Role

The Customer Service Representative professional plays a vital role in ensuring efficient and accurate servicing of our Commercial Banking clients. This position focuses on managing client requests and inquiries received through email or voice channels within defined timelines. Responsibilities include performing account maintenance, handling general servicing requests, processing signer changes, and conducting detailed account research. The role requires strong attention to detail, analytical thinking, and effective communication to deliver timely resolutions and uphold service quality standards.

Advanced business-level English proficiency is required for effectively handling all client communications through email and voice channels.


Key Responsibilities

  • Navigate internal systems to review and resolve client requests received via email or phone.
  • Maintain service levels while ensuring timely and accurate completion of client requests.
  • Identify trends, process gaps, and potential risks; recommend or implement improvements to enhance efficiency and compliance.
  • Collaborate across teams to analyze root causes of client issues and develop sustainable, long-term solutions.
  • Communicate effectively—both verbally and in writing—with clients and internal partners to ensure clarity and resolution.
  • Demonstrate strong problem-solving, decision-making, and critical thinking skills.
  • Uphold the highest standards of client service delivery and operational integrity.
  • Perform other related duties as assigned.

Basic Qualifications

  • College level or equivalent work experience.
  • Bachelor's degree is required for this position.
  • Minimum 1 year of customer service experience or equivalent.
  • Strong problem-solving and analytical skills.
  • Excellent written and verbal communication abilities.
  • Proven ability to manage and de-escalate client concerns effectively.
  • Familiarity with servicing processes and client lifecycle management.

Preferred Qualifications

  • 1–2 years of experience in Commercial Banking or financial services.
  • 1-2 years of experience in commercial banking back office operations is required.
  • Highly self-motivated, capable of working independently with minimal supervision.
  • Ability to manage multiple tasks efficiently in a fast-paced, high-volume environment.
  • Strong customer orientation and active listening skills.

  • Customer Service Representative

    2 weeks ago

    Ayala Alabang, National Capital Region, Philippines Neksjob alabang Full time $70,000 - $120,000 per year

    Neksjob alabang is hiring a Full time Customer Service Representative role in Muntinlupa, NCR. Apply now to be part of our team.Job summary:Flexible hours available

  • Customer Service Representative

    1 week ago

    Ayala Alabang, National Capital Region, Philippines Agileassist Human Resource Management Services Full time ₱250,000 - ₱500,000 per year

    About the role We are seeking a talented and enthusiastic Customer Service Representative to join our team at in Alabang, Muntinlupa City, Metro Manila. This is a full-time position in which you will be responsible for delivering exceptional customer service to our clients. As a key member of our customer service team, you will play a vital role in ensuring...

  • Customer Service Representative

    1 week ago

    Ayala Alabang, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱252,000 per year

    URGENT HIRING: Customer Service Representative Work Location: Alabang, Muntinlupa City NO Assessment | NO Experience RequiredWe're looking for passionate individuals to join our team as Customer Service Representatives. Whether you're a fresh graduate or looking for a career shift, this is your chance to grow with a dynamic and supportive company...

  • Customer Service Representative

    5 hours ago

    Ayala Alabang, National Capital Region, Philippines TREXAN CAREER SYSTEMS Full time ₱300,000 per year

    Launch Your Career – Customer Service RepresentativeLooking for a job you can start right away? Join our Pioneer account and take the first step toward a rewarding career in the BPO industry. Our hiring process is fast and easyWhat's In It for You:Salary package up to ₱30,000No experience required – we provide full trainingAny educational background...

  • Customer Service Representative

    4 hours ago

    Ayala Alabang, National Capital Region, Philippines Building Takeoffs Limited Inc. Full time ₱80,000 - ₱120,000 per year

    CUSTOMER SERVICE REPRESENTATIVEBEDC Philippines Limited Inc., Filinvest, Muntinlupa, NCR, Philippines (Hybrid)ABOUT THE JOBAn exciting opportunity exists for you to join our fast and continuously growing company.We are looking for someone to fill the role of Customer Service Representative.While we have our ideal lists of responsibilities and qualifications,...

  • Customer Service Representative

    2 weeks ago

    Ayala Alabang, National Capital Region, Philippines LanceSoft Inc Full time ₱240,000 - ₱360,000 per year

    Job description:We're Hiring for Customer Service RepresentativesLocation: AlabangWorking Set-up: OnsiteResponsibilities:Handle inbound/outbound calls, emails, and chats.Assist customers with inquiries, concerns, and transactions.Provide accurate product/service information.Resolve issues or escalate when necessary.Maintain records of customer...

  • Customer Service Representative

    2 weeks ago

    Ayala Alabang, National Capital Region, Philippines RSD Human Resource Management Consultancy Full time ₱228,000 - ₱288,000 per year

    The Customer Service Representative (CSR) serves as the first point of contact for customers, providing assistance, resolving inquiries, and ensuring a positive customer experience. This role requires excellent communication skills, patience, and a customer-first mindset to effectively handle calls, chats, emails, or in-person interactions.Account:...

  • customer service representative

    4 days ago

    Ayala Alabang, National Capital Region, Philippines Makati Foundry Inc. Full time ₱800,000 - ₱1,200,000 per year

    About the role As a Customer Service Representative at Makati Foundry Inc., you will be the first point of contact for our valued customers. In this full-time, on-site role based in Muntinlupa City Metro Manila, you will be responsible for providing exceptional customer service and support, ensuring our clients' needs are met efficiently and...

  • Customer Service Representative

    2 weeks ago

    Ayala Alabang, National Capital Region, Philippines People Matter PH Full time ₱250,000 - ₱750,000 per year

    Loan ProcessorAlabang, Muntinlupa CityOn-Site, Night-ShiftFull-time, PermanentAbout the Role:We are seeking Customer Service Representatives with a background in financial accounts to support our US mortgage and loan operations.Responsibilities:Provide assistance to borrowers by handling inquiries and guiding them through loan processesVerify and review...

  • Technical Customer Service Representative

    6 days ago

    Ayala Alabang, National Capital Region, Philippines INTEGRATED OFFICE SOLOUTIONS Full time ₱25,000 - ₱50,000 per year

    About the job Technical Customer Service RepresentativeUnleash Your Talents with UsHi there, our future Technical Customer Representative Happy to see YOU here.Here at Integrated OS, you'll be part of a team of passionate individuals who are committed to delivering exceptional offshoring services. Bringing in an array of skills and talents from different...