Customer Service Representative

2 weeks ago

Ayala Alabang, National Capital Region, Philippines Viventis Search Asia Full time ₱800,000 - ₱1,200,000 per year
About the Role

The Customer Service Representative professional plays a vital role in ensuring efficient and accurate servicing of our Commercial Banking clients. This position focuses on managing client requests and inquiries received through email or voice channels within defined timelines. Responsibilities include performing account maintenance, handling general servicing requests, processing signer changes, and conducting detailed account research. The role requires strong attention to detail, analytical thinking, and effective communication to deliver timely resolutions and uphold service quality standards.

Advanced business-level English proficiency is required for effectively handling all client communications through email and voice channels.


Key Responsibilities

  • Navigate internal systems to review and resolve client requests received via email or phone.
  • Maintain service levels while ensuring timely and accurate completion of client requests.
  • Identify trends, process gaps, and potential risks; recommend or implement improvements to enhance efficiency and compliance.
  • Collaborate across teams to analyze root causes of client issues and develop sustainable, long-term solutions.
  • Communicate effectively—both verbally and in writing—with clients and internal partners to ensure clarity and resolution.
  • Demonstrate strong problem-solving, decision-making, and critical thinking skills.
  • Uphold the highest standards of client service delivery and operational integrity.
  • Perform other related duties as assigned.

Basic Qualifications

  • College level or equivalent work experience.
  • Bachelor's degree is required for this position.
  • Minimum 1 year of customer service experience or equivalent.
  • Strong problem-solving and analytical skills.
  • Excellent written and verbal communication abilities.
  • Proven ability to manage and de-escalate client concerns effectively.
  • Familiarity with servicing processes and client lifecycle management.

Preferred Qualifications

  • 1–2 years of experience in Commercial Banking or financial services.
  • 1-2 years of experience in commercial banking back office operations is required.
  • Highly self-motivated, capable of working independently with minimal supervision.
  • Ability to manage multiple tasks efficiently in a fast-paced, high-volume environment.
  • Strong customer orientation and active listening skills.

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