Manager/Assistant Manager for Technical Support

2 weeks ago

Quezon City, National Capital Region, Philippines UAAGI Full time

Be part of
one of the fastest-growing automotive brands
here in the Philippines.

The exclusive distributor of Foton Trucks, Chery, Lynk & Co, BAIC Auto, and Radar EV Pick-up in the Philippines is looking for
Manager/Assistant Manager for Technical Support
This position commits to deliver high-quality technical support to ensure the effective resolution of concerns. It involves diagnosing problems, recommending solutions, and providing guidance for optimal performance and safety of vehicle.

Main Responsibilities

  • Provide technical assistance to customers, dealership service departments, PDI, and field technicians ensuring high levels of customer satisfaction by addressing concerns and resolving issues efficiently.
  • Diagnose and troubleshoot complex automotive issues using diagnostic tools and software and offer solutions and recommendations for vehicle repairs and maintenance.
  • Document all customer interactions, technical issues, and resolutions accurately. Prepare detailed reports on recurring issues and propose improvements and maintain up-to-date records of technical support activities.
  • Stay updated with the latest automotive technologies, repair techniques, and industry standards; and share those knowledge and best practices to the technical support group and to the dealers' technicians.
  • Communicate effectively with colleagues, customers, and other stakeholders to ensure a clear understanding of technical issues and solutions.
  • Participate in meetings and discussions, local and international, related to product improvements and technical updates.
  • Manage and maintain technical resources, including diagnostic tools, software, and service manuals.
  • Ensure the availability and accessibility of technical information and resources for service personnel.
  • Ensure compliance with all safety regulations and industry standards in the provision of technical support.
  • Promote and enforce safety protocols and best practices among service personnel.
  • Coordinate with Chery International the product issue, request for improvement and monitor the implementation.
  • Issuance of Technical Service Bulletin for known technical concerns.
  • Issuance and implementation of Recall Bulletin if there's any, and monitor the completion.

To be successful in this role you must be...

  • College graduate of a four-year business course or equivalent working experience.
  • Exposed in vehicle workshops such as repair and diagnosing with 5-6 years of Experience.
  • Knowledgeable with Automotive Technology, Microsoft Office, and General Office Operation.
  • Excellent in communication skills, both verbal and written.
  • Able to understand vehicle system mechanical, electrical, and computer system.
  • Keen to detail and can work independently.
  • Proficient in building relationships with dealer technician.
  • Excellent with organizational and time management skills.
  • Skilled to drive vehicles.

Working Pattern and Location:

  • Join Date: January 2026
  • Employment Type: Full-time employee
  • Work Location: On-site
  • Working Hours: 45 hours per week (7:30 AM to 5:30 PM)
  • Workdays: Monday to Friday
  • Location: Chery Commonwealth. M3HM+V9X Brgy, Commonwealth Ave, Quezon City, Metro Manila, Philippines

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