Technical Support

23 hours ago

Quezon City, National Capital Region, Philippines Questronix Corporation Full time ₱250,000 - ₱500,000 per year

Job Description:

  • Provide timely technical assistance for Freshservice-related issues.
  • Maintain system uptime and configuration integrity.
  • Enable efficient use of Freshservice features across IT teams.
  • Support business operations through proactive maintenance and guidance.

Scope of Services

Incident Management & Issue Resolution

  • Troubleshooting and resolving platform issues (e.g., login problems, workflow failures, automation errors).
  • Diagnosing performance-related issues or slow response times.
  • Coordinating with Freshservice support (Freshworks) for escalations when necessary.
  • Maintaining a ticket log and resolution documentation.

Configuration & Administration Support

  • Assistance with setting up or modifying:
  • Workflows, automation rules, and SLA policies.
  • Ticket forms, categories, and templates.
  • User roles, agent permissions, and groups.
  • Email notifications and approval workflows.
  • Configuring service catalog items and change/release templates.

Integration & API Support

  • Setting up and maintaining integrations with third-party tools (e.g., Jira, Slack, Microsoft Teams, AD, etc.).
  • Troubleshooting API-based automations and webhooks.
  • Supporting data import/export, including user data and ticket migration.

System Maintenance & Updates

  • Periodic review of system configurations for optimization.
  • Applying best practices for asset management, CMDB, and service catalog.
  • Ensuring backups and data integrity within Freshservice limits.
  • Coordinating updates or feature rollouts as released by Freshworks.

Reporting & Analytics

  • Creating and maintaining custom reports and dashboards.
  • Analyzing ticket trends and SLA compliance.
  • Providing performance reports and improvement recommendations.

User & Agent Support

  • Onboarding and training new users/agents on Freshservice features.
  • Providing "how-to" support for ticket handling, approvals, and workflow usage.
  • Maintaining user guides and FAQs.

Deliverables

  • Assist SDM with below deliverables
  • Monthly performance and usage reports.
  • Configuration change logs.
  • Training materials and documentation.
  • Incident summary and root cause analysis for critical issues.

Requirements

Qualifications

  • Bachelor's degree in Information Technology.
  • At least 1 to 2 years of experience as a Technical Support
  • Communication: Strong ability to communicate complex technical information clearly to both technical and non-technical stakeholders.
  • Experience with FreshService platform in order to effectively address and resolve any issues that may arise for the platform itself.
  • Schedule: 8x5 Support (OT if needed)
  • Can work Fully ONSITE (Cubao)

  • IT Technical Support

    5 days ago

    Quezon City, National Capital Region, Philippines Accion Labs Full time ₱1,200,000 - ₱1,800,000 per year

    We're looking for an IT Technical Support / Service Desk professional to join our team Enjoy ₱30,000+ salary with benefits (including HMO starting day 1) and a hybrid work setup (1–3 days onsite in Diliman, QC). Provide technical support, troubleshoot client IT issues, and help enhance the client experience during mid or night shifts.Required Skills and...

  • Technical Support

    5 days ago

    Quezon City, National Capital Region, Philippines Questronix Corporation Full time ₱250,000 - ₱500,000 per year

    Job Description:Provide timely technical assistance for Freshservice-related issues.Maintain system uptime and configuration integrity.Enable efficient use of Freshservice features across IT teams.Support business operations through proactive maintenance and guidance.Scope of ServicesIncident Management & Issue ResolutionTroubleshooting and resolving...

  • Technical Support

    5 days ago

    Quezon City, National Capital Region, Philippines Questronix Corporation Full time ₱15,000 - ₱30,000 per year

    Job Description:Provide timely technical assistance for Freshservice-related issues.Maintain system uptime and configuration integrity.Enable efficient use of Freshservice features across IT teams.Support business operations through proactive maintenance and guidance.Scope of ServicesIncident Management & Issue ResolutionTroubleshooting and resolving...

  • Associate Technical Support

    22 hours ago

    Quezon City, National Capital Region, Philippines TapTalent Full time ₱250,000 - ₱500,000 per year

    We're Hiring: Associate Technical Support We are looking for a motivated and detail-oriented Associate Technical Support professional to join our team. The ideal candidate will provide exceptional support to our clients, ensuring their technical issues are resolved efficiently and effectively. Location: Quezon City, Philippines Work Mode: Work From Office...

  • IT Technical Support

    1 week ago

    Quezon City, National Capital Region, Philippines THUNDER AUTOMOTIVE PARTS, INC. Full time ₱400,000 - ₱600,000 per year

    Duties and Responsibilities:Responsible for the deployment, installation, and configuration of computers, laptops, printers, and other IT-related equipment.Diagnose and troubleshoot hardware issues; replace defective components as needed.Identify and resolve system and network issues, including both hardware and software faults.Conduct regular maintenance...

  • Technical Support Representative

    7 days ago

    Quezon City, National Capital Region, Philippines unifyCX Full time ₱150,000 - ₱250,000 per year

    B2B Technical Service AgentJob Summary: B2B Agent will be responsible for assisting our business customers with technical issues related to our products or services. Expertise in troubleshooting, problem-solving, and clear communication will be essential in delivering exceptional technical support and ensuring customer satisfaction and issue resolution....

  • Technical Support Representative

    7 days ago

    Quezon City, National Capital Region, Philippines UnifyCX Full time $15,000 - $30,000 per year

    B2B Technical Service AgentJob Summary: B2B Agent will be responsible for assisting our business customers with technical issues related to our products or services. Expertise in troubleshooting, problem-solving, and clear communication will be essential in delivering exceptional technical support and ensuring customer satisfaction and issue resolution....

  • Technical Support Representative

    1 week ago

    Quezon City, National Capital Region, Philippines Teamified Full time ₱300,000 - ₱600,000 per year

    Teamified Introduction: Teamified works with top enterprises and digital native businesses in Australia helping them build their remote teams in India, Philippines and Sri Lanka. We pride ourselves with hiring great teams to work on exciting game changing technology. Teamified currently has 200+ engineers, testers, product managers etc. working across 20+...

  • Technical Support Engineer

    2 weeks ago

    Quezon City, National Capital Region, Philippines Valueline Systems & Solutions Corp. Full time ₱800,000 - ₱1,200,000 per year

    Who We AreValueline Systems and Solutions Corp. is a pioneer in IT solutions in the Philippines, established in 2000 as an IBM Business Partner. Evolving with technology, we have embraced Amazon Cloud early on and are now recognized as an Advanced Consulting Partner of Amazon Web Services (AWS). We proudly serve top corporations with a commitment to quality...

  • Technical Support Representative

    23 hours ago

    Quezon City, National Capital Region, Philippines Teamified Full time ₱250,000 - ₱500,000 per year

    Teamified works with top enterprises and digital native businesses in Australia helping them build their remote teams here in the Philippines, in India and Sri Lanka. We pride ourselves with hiring great teams to work on exciting game changing technology. Teamified currently has 200+ engineers, testers, product managers etc. working across 20+ partners. We...