
Customer Service Executive
1 day ago
A. Position Overview
As a Call Centre Agent, you will serve as the primary point of contact for customers, delivering exceptional service and support. Your responsibilities include responding to customer inquiries across non-voice channels, resolving issues, and providing accurate information while maintaining a positive and professional demeanour
B. Key Responsibilities
- Respond to customer inquiries and resolve platform operation issues through non-voice channels (e.g., email, chat).
- Make occasional outbound calls to customers for follow-up or to clarify issues.
- Review and coordinate return and refund requests in a professional and timely manner.
- Handle user issues related to financial transactions and logistics.
- Manage account-related inquiries, including issues with platform permissions.
- Accurately document customer interactions and system-related activities in internal tools
- Work towards achieving individual and team performance goals, including response times, customer satisfaction scores, and other key performance indicators (KPIs).
C. Qualifications
- Fresh Graduates (Bachelor's Degree) are welcome to apply
- SHS can be considered with at least 6 months BPO experience w/ experience in chat and voice support with readiness to handle blended channels.
- Have average to good communication skills in English.
- Knowledge of customer service principles.
- Able to join 13th October 2025
- Good data entry and typing skills.
- Amenable to work in shifting schedule.
- Amenable to work in Ortigas, Pasig City.
Job Type: Full-time
Pay: Php18, Php19,500.00 per month
Work Location: In person
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