Customer Service Representative

2 hours ago

Ortigas, Philippines Comrise Full time ₱228,000 - ₱252,000 per year

Job description:

We are looking for dedicated Customer Service Representatives (CSR) to join our growing team. The CSR will be responsible for handling customer inquiries, providing accurate information, and delivering excellent service to ensure customer satisfaction.

Key Responsibilities:

  • Answer incoming calls, chats, or emails from customers in a professional and courteous manner
  • Provide accurate information regarding products, services, and policies
  • Assist customers with billing, account issues, and client concerns
  • Resolve customer issues efficiently and escalate complex cases when necessary.
  • Maintain a positive, empathetic, and professional attitude toward customers at all times
  • Document customer interactions accurately in the system
  • Meet performance targets such as quality, productivity, and customer satisfaction

Job Requirements:

  • Open to College Graduates with at least 6 months experience in Collections
  • Open to High School Graduates with at least 6 months BPO experience and Collections experience
  • Must be willing to work on Night Shift
  • Must be willing to work full onsite in Ortigas
  • Good English communication skills
  • Willing to work on shifting schedules, weekends, and holidays.
wearehiring

Job Type: Full-time

Pay: Php19, Php21,000.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Paid training

Application Question(s):

  • What is your salary expectation?
  • Are you willing to work on night shift?

Experience:

  • Collections: 1 year (Preferred)
  • Outbound: 1 year (Preferred)

Willingness to travel:

  • 100% (Required)

Work Location: In person

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