General Insurance Administration Support

This is a dayshift 6:00 AM - 3:00 PM, full-time role with weekends off in FLB Corporate Center, Cebu Business Park

ABOUT BSA

Come be a part of a "Great Place to Work" at BSA Solutions Inc., where we're not just offering jobs- we're building careers. With offices in both the Philippines and Malaysia, we offer a wide range of diversified roles across various industries, from accounting and IT to marketing and human resources. We are a dynamic, fast-growing company committed to nurturing an inclusive and supportive workplace culture where you can thrive. With a focus on professional development, work-life balance, and competitive benefits, we provide the perfect environment for you to grow both personally and professionally. If you are a talented professional eager to contribute to a world-class team and work with global clients, your next great career move is waiting for you right here. We are a talent outsourcing company with offices in the Philippines and Malaysia. We guide, inspire, and empower young talents to be the heroes that drive business growth. We are more than just a workplace-we are a family. We create a satisfying work environment, one where you'll look forward to coming to every day. A place where the best and brightest minds meet to build a community of successful companies.

ABOUT THE CLIENT

5 ELK is an offshore service provider with a workforce of over 400 based in Cebu, Pampanga & Dumaguete. Our teammates work in financial services & general operations for businesses in Australia, the UK & beyond.

ABOUT THE ROLE

Are you a highly organized and proactive professional with a proven track of providing exceptional administrative support in a fast-paced environment? We're seeking a dedicated Administration Support to provide comprehensive support to our leadership team in General Insurance. This isn't an entry-level position; we're looking for someone with significant experience who thrives on anticipating needs and managing diverse responsibilities.

Responsibilities:

• Manage incoming calls, directing them appropriately and providing a professional and friendly first point of contact.
• Liaise effectively with clients, brokers, and insurers through various communication channels, including telephone, email, and letters.
• Oversee and manage our central email inbox, ensuring timely responses and efficient organization.
• Handle credit control duties, including daily banking processes.
• Generate and issue various reports as required.
• Process broking and account transactions accurately and efficiently.
• Perform other general administrative tasks related to information distribution.
• Be open to and actively participate in training for internal accounts procedures and general insurance administration

Requirements:

• A Bachelor's degree in Finance, Accounting, Business Administration, Management, or a related financial or business field is highly preferred.
• 2+ years of experience in a similar administrative or customer service-focused role, most preferably General Insurance experience.
• Strong communication skills, both written and verbal, with the ability to articulate information clearly and professionally.
• Demonstrated customer service experience, showcasing a commitment to client satisfaction and problem-solving.
• Exceptional organizational skills with a keen eye for detail and the ability to manage multiple priorities effectively.
• A collaborative team player who can work effectively within a multi-disciplinary environment.
• Proficiency in O365 applications, particularly Excel, is highly preferred.
• A proactive approach to learning new skills and a genuine interest in understanding general insurance administration.
• Proven ability to prioritize workload and communicate effectively with all stakeholders in a fast-paced environment.

Our Client, 5 ELK Perks:

• Fixed dayshift + weekends off

• Aussie holidays + Christmas & New Year off

• HMO up to ₱200k + 1 dependent from day one

• Modern office set-up

• Company events & wellness programs

• Mentoring from seasoned pros