Collection Agent

5 days ago

Pasig, National Capital Region, Philippines Green Mango Technology Corp. Full time ₱250,000 - ₱350,000 per year

About the role

Join the dynamic team at Green Mango Technology Corp. as a full-time Collection Agent based in Ortigas, Pasig City. In this customer-focused role, you will be responsible for providing exceptional service and effectively managing overdue accounts to support the company's financial health and growth.

What you'll be doing

  • Proactively contacting customers with overdue accounts to understand their situations and negotiate payment arrangements
  • Maintaining accurate records of all customer interactions and account updates in the company's database
  • Identifying and escalating complex or unresolvable cases to senior management for further action
  • Achieving individual and team-based collection targets through effective communication and negotiation skills
  • Adhering to all company policies, procedures and regulatory requirements related to collections
  • Contributing to the continuous improvement of collection processes and strategies

What we're looking for

  • 0-1 years of experience in a collections or customer service role, or financial services industry
  • Excellent communication and negotiation skills, with the ability to influence and persuade customers
  • Strong problem-solving and decision-making abilities to handle a variety of customer situations
  • Proficient in using customer relationship management (CRM) and collections software
  • Ability to work in a fast-paced, target-driven environment and meet deadlines
  • Commitment to providing exceptional customer service and maintaining a positive, professional demeanour

Apply now to become our next Collection Agent and join our growing team

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