Collection Agent

2 days ago

Pasig, National Capital Region, Philippines NV GROUP HOLDINGS PTY LIMITED Full time ₱250,000 - ₱500,000 per year

NV Group is looking for a goal driven individual to fill in the role of a Collection Agent.

Job Role:

The Collection Agent will be responsible for recovering outstanding debts by contacting customers thru Outbound, Inbound and Dialler calls, negotiating payments and plans and ensuring timely payments while adhering to company policies and legal regulations.

Job Responsibilities:

  • Answers customer questions regarding problems with their accounts.
  • Advises customers of necessary actions and strategies for debt repayment.
  • Locates and notify customers of delinquent accounts.
  • Confers with customers to determine reasons for overdue payments and to review the terms of contracts.
  • Arranges for debt repayment or establish repayment schedules, based on customers' financial situations.
  • Records information about financial status of customers and status of collection efforts.
  • Monitors overdue accounts.
  • Adhere to client policies and procedures.
  • Maintains security and confidentiality of company and customers information.
  • Follow legal requirements during debt collections to avoid legal issues.

Job Qualifications:

  • Debt Collection skills in an international BPO Setting is an advantage
  • Customer Service handling Telco or Energy campaign is a plus
  • Excellent Communication skills with the ability to articulate effectively and persuasively

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