Collections Agent

2 days ago

Pasig, National Capital Region, Philippines Private Advertiser Full time ₱300,000 - ₱450,000 per year

A Collections Operator will be responsible for engaging with borrowers to encourage timely repayment, resolving disputes, and ensuring accurate customer records while upholding compliance and professionalism. The role requires strong communication skills, tact, and resilience in handling challenging conversations while supporting the company's recovery goals.

Key Responsibilities

  • Advise and influence borrowers on payment options to support debt recovery and prevent further delinquency.
  • Deliver consistent, professional, and customer-focused service across all interactions.
  • Handle inbound and outbound collection calls promptly, updating customer records accurately.
  • Input and maintain customer-related data efficiently in the system.
  • Resolve disputes by addressing client concerns appropriately, ensuring timely follow-ups and escalation when needed.
  • Manage resistant customers with politeness, honesty, tact, and firmness.
  • Negotiate repayment terms and decide on appropriate actions based on company guidelines.
  • Complete administrative tasks required to support efficient call center operations.
  • Adhere strictly to company policies, regulatory standards, and compliance requirements.

Qualifications

  • High school graduate, Senior High School graduate, or higher educational attainment.
  • Experience in collections, customer service, or call center operations preferred but not required.
  • Strong communication, negotiation, and problem-solving skills.
  • Ability to remain professional and resilient under pressure.
  • Proficient in data entry and basic computer applications.
  • Willingness to work flexible schedules, including weekends or holidays, if needed.

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