Customer Service Agent/Manager

7 days ago

Pasig, National Capital Region, Philippines MicroSourcing Full time ₱900,000 - ₱1,200,000 per year

Discover your 100% YOU with MicroSourcing
Position:
Customer Service Agent
Location:
Cyberscape Beta, Ortigas, Pasig City

Work Setup & Shift:
Onsite | Work from Home

Why join
MicroSourcing?
You'll Have

  • Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
  • A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
  • Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
  • Career Growth: Take advantage of opportunities for continuous learning and career advancement.
  • Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role
As a
Customer Service Agent,
you will:

  • Work within Shopify and 3rd party distributor portals to handle and respond to all inbound email requests related to orders and usage of our two e-commerce websites
  • Work within "RichPanel" ticketing system to manage tickets for both websites
  • Set up automations, flows in RichPanel (such as rule-based auto-replies) to lessen manual workload for agents
  • Document internal processes around customer service that can be used for future hires

What You Need
Non-negotiables

  • Excellent proficiency in written American English
  • Self-starter with ability to work with little supervision.
  • 5-10 years' experience working in customer service role for e-commerce retailers in the United States
  • Excellent proficiency in written American English
  • Self-starter with ability to work with little supervision

Preferred Attributes

  • Personable and understanding of customer needs

-

About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%

For more information, visit

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