Client Retention

18 hours ago

Makati City, National Capital Region, Philippines PhilCare Inc. Full time ₱900,000 - ₱1,200,000 per year

DUTIES AND RESPONSIBILITIES:

Customer Service

  • Ensures quality service by building client relationships based on reliability and concern.
  • Provides 24/7 assistance to members, answering queries about benefits coverage.
  • Acts as a liaison between clients and PhilCare departments.
  • Handles VIP, disapproved, and borderline cases to maintain goodwill without compromising PhilCare's interests.

Renewal of Accounts

  • Reviews and analyzes healthcare plans in coordination with Actuarial, Medical, Claims, and Underwriting departments.
  • Designs renewal contracts with value-adding benefits and competitive pricing.
  • Prepares Account Benefit Costing (ABC) for renewal accounts.
  • Conducts renewal proposal presentations and upsells Annual Membership Fees (AMF).
  • Manages major and special accounts worth at least P150M annually.

Direct Marketing & Brokers/Agents Accounts

  • Negotiates healthcare coverage and pricing for direct marketing clients.
  • Works with brokers/agents to negotiate healthcare plans, following PhilCare's policies.

Utilization Review

  • Regularly monitors account utilization to identify financial risks and suggest interventions.

Orientation Programs

  • Organizes sessions to help clients and members understand benefits and access procedures.

Annual Physical Examination (APE)

  • Ensures timely execution of APE with assistance from the Medical Department and Call Center.

Account Monitoring

  • Uses various monitoring tools to track account status and special cases.
  • Maintains communication records for future reference.

Other Responsibilities

  • Acts as Officer-in-Charge (OIC) in the absence of the team's manager.
  • Performs additional tasks as assigned.

QUALIFICATIONS:

  • University degree graduate
  • At least 2-3 years experience in Account Management in an HMO/similar industry
  • With Financial Analytical Skills and Knowledge of MS Office Applications
  • Must have excellent Written and Oral Communications, Attention to Detail, Flexible, with Integrity, Fostering Teamwork, Resuls-Oriented, Analytical, with Organizational Sensitivity, Technical Savvy and must demonstrate ability to establish trust and manager through difficult circumstances while maintaining respect, dignity and integrity.

Job Types: Full-time, Permanent

Benefits:

  • Health insurance
  • Life insurance

Ability to commute/relocate:

  • Makati: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

  • What's your expected salary?

Education:

  • Bachelor's (Preferred)

Experience:

  • Sales: 1 year (Preferred)

Work Location: In person

  • Retention Manager

    3 days ago

    Makati City, National Capital Region, Philippines Pelicen Inc. Full time ₱900,000 - ₱1,200,000 per year

    A Retention Manager is responsible in managing the assigned accounts and performing all client retention activities, which includes account replenishment, assessment and evaluation, and market update.Duties and Responsibilities:Maintain active status of all assigned clientsPromote account strength maintenanceUpsell the company offers and servicesEducate...

  • Client Retention

    17 hours ago

    Makati City, National Capital Region, Philippines MAESTRO HOLDINGS Full time ₱1,200,000 - ₱2,400,000 per year

    DUTIES AND RESPONSIBILITIES:Customer ServiceEnsures quality service by building client relationships based on reliability and concern.Provides 24/7 assistance to members, answering queries about benefits coverage.Acts as a liaison between clients and PhilCare departments.Handles VIP, disapproved, and borderline cases to maintain goodwill without compromising...

  • Retention Manager

    4 days ago

    Quezon City, National Capital Region, Philippines ECLARO Full time ₱800,000 - ₱1,200,000 per year

    Role Title:Retention ManagerECLARO: A quick SummaryECLARO is an award-winning professional services firm headquartered in New York City and operating in the U.S., Canada, UK, Ireland, Australia and the Philippines. We are dedicated to a singular purpose: providing the Right People to meet every client's needs and solve business challenges through strategic...

  • Client Renewals Specialist

    1 week ago

    Makati City, National Capital Region, Philippines Emapta Full time ₱900,000 - ₱1,200,000 per year

    Build Lasting Connections, Drive Client SuccessTake on a role where relationships and results converge. Here, you'll help clients continue their journey with us while uncovering new growth opportunities. This is your chance to expand your expertise in customer success and renewals, gaining international exposure while making an impact in the SaaS industry....

  • Retention Sales Specialist | Up to PHP55K + PHP20K Bonus

    1 week ago

    Makati City, National Capital Region, Philippines Emapta Full time ₱40,000 - ₱55,000 per year

    Join the team powering London's best home cleaning experience Our client is London's leading platform for home cleaning and domestic services, connecting thousands of customers with vetted cleaners and tradespeople since 2014. Renowned for quality, convenience, and trust, they make housework seamless with online booking, cashless payments, and 5-star vetted...

  • Retention Specialist | Up to PHP55K + PHP20K Talent Bonus

    1 week ago

    Makati City, National Capital Region, Philippines Emapta Full time ₱55,000 - ₱75,000 per year

    Join the team powering London's best home cleaning experience Our client is London's leading platform for home cleaning and domestic services, connecting thousands of customers with vetted cleaners and tradespeople since 2014. Renowned for quality, convenience, and trust, they make housework seamless with online booking, cashless payments, and 5-star vetted...

  • Client Management Officer

    1 week ago

    Makati City, National Capital Region, Philippines HR Network Inc. Full time ₱900,000 - ₱1,200,000 per year

    Client Management Officer Job Description:The Client Management Officer is responsible for developing and executing strategies to foster deeper engagement with existing HMO corporate clients. This role focuses on driving client satisfaction and building strong client partnership, managing utilization cost of healthcare services, exploring opportunities to...

  • Client Service Assistant

    17 hours ago

    Makati City, National Capital Region, Philippines Marine Benefits Full time ₱250,000 - ₱500,000 per year

    Company DescriptionMarine Benefits is a global leader in insurance solutions for seafarers and their families, with a focus on the maritime industry. The company is headquartered in Bergen, Norway, and strives to provide innovative crew insurance solutions to increase the attraction and retention of crew members. Marine Benefits is a subsidiary of the...

  • Client Success Manager

    3 days ago

    Makati City, National Capital Region, Philippines Alps Technologies Full time ₱480,000 - ₱600,000 per year

    Pay: ₱40, ₱50,000.00 per monthJob description:CLIENT SUCCESS MANAGER (CSM) — ALPS TECHNOLOGIESAt ALPS Technologies, we grow success through long-term partnerships. As a Client Success Manager (CSM), you'll lead our Client Success team, manage key accounts, and ensure clients achieve lasting value from our solutions.What You'll Do:Lead and mentor Client...

  • Client Success Manager

    4 days ago

    Makati City, National Capital Region, Philippines Cartrack Full time ₱120,000 - ₱180,000 per year

    Job Summary:We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Client Success Manager to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and...