Content Moderation Email Support

2 days ago

Makati City, National Capital Region, Philippines iScale Solutions Full time ₱500,000 - ₱1,000,000 per year
  • Respond to customer inquiries and support requests via email with clarity, empathy, and professionalism.
  • Review and moderate user-generated content (e.g., text, images, videos) in line with company policies and community guidelines.
  • Escalate complex or sensitive issues to senior moderation or legal teams, as necessary.
  • Identify recurring issues and contribute to FAQs, internal documentation, and process improvements.
  • Collaborate with operations and trust & safety teams to ensure a seamless user experience.
  • Monitor platform behavior and flag potentially harmful or policy-violating content.
  • Participate in regular policy calibration sessions and team alignment meetings.
  • ​40 hours per week with rotating shifts, including weekends or holidays as needed.



Requirements
  • Proven experience in customer service, email support, or content moderation (1–2 years preferred).
  • A strong command of the English language is a must.
  • Ability to assess content quickly and make judgment calls based on set guidelines.
  • Familiarity with content management systems (CMS), CRMs, and/or other moderation platforms.
  • High attention to detail, critical thinking, and discretion when handling sensitive content.
  • Comfortable working in a fast-paced, evolving environment.
  • Bachelor's degree or equivalent work experience.
  • Knowledge of data privacy and digital content regulations.
  • Comfortable working ONSITE (Makati), preferably residing within Metro Manila.


Benefits HMO, Holiday Pay, Fixed Rest Days

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