Quality Supervisor-Content Moderation

3 days ago

Quezon City, National Capital Region, Philippines Tech Mahindra Full time ₱1,920,000 - ₱2,520,000 per year

We're Hiring: Quality Supervisor

Work Where People Matter

  • At Tech Mahindra Philippines, we're more than just a BPO — we're a Certified Great Place to Work where your growth and well-being come first. With thriving hubs in Cebu and Manila, we're helping people like you build meaningful careers while making a real difference for customers around the world.

Why You'll Love It Here

  • Growth you can see – promotions and career paths await
  • Learning that sticks – trainings to sharpen your skills
  • A workplace that cares – inclusive, supportive, and people-first
  • Health coverage you can count on
  • Rewards when you refer friends to join the team
  • HMO upon regularization, Leaves Conversion, Annual Appraisal, 2 free dependents

Your Day-to-Day

  • Lead a team of quality associates and foster a strong quality culture within the process
  • Generate and analyze various types of reports using data
  • Understand business requirements and address issues across different levels
  • Execute plans with attention to detail and urgency
  • Interact confidently with clients and manage relationships effectively
  • Provide constructive feedback with patience and openness to change
  • Handle multiple tasks while maintaining strong interpersonal skills
  • Drive and implement process-level improvement initiatives
  • Conduct transactional quality audits, process improvements, and calibrations
  • Identify process gaps and propose improvement plans to clients
  • Ensure client quality targets are consistently met and exceeded
  • Establish controls on transaction processing to achieve zero-defect output
  • Manage high-skilled resources with maturity and experience
  • Perform under pressure with a proactive and goal-oriented mindset
  • Utilize MS Office, quality tools, and data analysis for reporting and insights

What We're Looking For

  • Flexible and takes ownership, especially in high-pressure situations
  • Demonstrates excellent spoken and written communication skills
  • Willing to work in a 24x7 environment
  • Strong problem-solving capabilities and lateral thinking skills
  • Solid understanding of audit and evaluation functions
  • Analytical mindset with attention to detail
  • Six Sigma Green Belt certified or trained, with relevant domain experience (preferred)
  • Experience handling content moderation accounts

Work Setup

  • Location: Eastwood, Quezon City
  • Shift: Mid Shift / Graveyard Schedule / Onsite

About Tech Mahindra Philippines

  • We're a global provider of IT and business process services, helping industries like telecommunications, healthcare, retail, banking, e-commerce, travel, and logistics. In the Philippines, we're home to thousands of talented professionals who value growth, diversity, and teamwork.

Your Next Move

  • If you're ready for a role where you can grow, make a difference, and enjoy the ride — we'd love to meet you. Apply today and let's get started.

Job Type: Full-time

Pay: Php40, Php45,000.00 per month

Benefits:

  • Paid training

Work Location: On the road

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