Quality Supervisor-Content Moderation
4 days ago
We're Hiring: Quality Supervisor
Work Where People Matter
- At Tech Mahindra Philippines, we're more than just a BPO — we're a Certified Great Place to Work where your growth and well-being come first. With thriving hubs in Cebu and Manila, we're helping people like you build meaningful careers while making a real difference for customers around the world.
Why You'll Love It Here
- Growth you can see – promotions and career paths await
- Learning that sticks – trainings to sharpen your skills
- A workplace that cares – inclusive, supportive, and people-first
- Health coverage you can count on
- Rewards when you refer friends to join the team
- HMO upon regularization, Leaves Conversion, Annual Appraisal, 2 free dependents
Your Day-to-Day
- Lead a team of quality associates and foster a strong quality culture within the process
- Generate and analyze various types of reports using data
- Understand business requirements and address issues across different levels
- Execute plans with attention to detail and urgency
- Interact confidently with clients and manage relationships effectively
- Provide constructive feedback with patience and openness to change
- Handle multiple tasks while maintaining strong interpersonal skills
- Drive and implement process-level improvement initiatives
- Conduct transactional quality audits, process improvements, and calibrations
- Identify process gaps and propose improvement plans to clients
- Ensure client quality targets are consistently met and exceeded
- Establish controls on transaction processing to achieve zero-defect output
- Manage high-skilled resources with maturity and experience
- Perform under pressure with a proactive and goal-oriented mindset
- Utilize MS Office, quality tools, and data analysis for reporting and insights
What We're Looking For
- Flexible and takes ownership, especially in high-pressure situations
- Demonstrates excellent spoken and written communication skills
- Willing to work in a 24x7 environment
- Strong problem-solving capabilities and lateral thinking skills
- Solid understanding of audit and evaluation functions
- Analytical mindset with attention to detail
- Six Sigma Green Belt certified or trained, with relevant domain experience (preferred)
- Experience handling content moderation accounts
Work Setup
- Location: Eastwood, Quezon City
- Shift: Mid Shift / Graveyard Schedule / Onsite
About Tech Mahindra Philippines
- We're a global provider of IT and business process services, helping industries like telecommunications, healthcare, retail, banking, e-commerce, travel, and logistics. In the Philippines, we're home to thousands of talented professionals who value growth, diversity, and teamwork.
Your Next Move
- If you're ready for a role where you can grow, make a difference, and enjoy the ride — we'd love to meet you. Apply today and let's get started.
Job Type: Full-time
Pay: Php40, Php45,000.00 per month
Benefits:
- Paid training
Work Location: On the road
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