Junior Content Moderator

2 days ago

Makati City, National Capital Region, Philippines iScale Solutions Full time $2,000 - $3,000 per year

Key Responsibilities:

  • Content Moderation: Review, evaluate, and moderate user-generated content to ensure alignment with platform guidelines, internal policies, and regulatory standards.
  • Escalation Handling: Manage escalated or sensitive cases that require thorough analysis and critical decision-making. Ensure timely and accurate resolution of complex issues.
  • Quality & Compliance Monitoring: Oversee moderation processes to ensure adherence to SLAs, internal protocols, and industry best practices. Support continuous improvement efforts through consistent performance evaluations.
  • Operational Support: Assist in labeling, site monitoring, and other moderation-related tasks as needed to support department goals and client requirements.
  • Cross-functional Collaboration: Communicate effectively with team members, supervisors, and other stakeholders to maintain transparency and efficiency in operations.
  • Perform additional responsibilities or projects assigned by the direct supervisor, contributing to the team's overall performance and success.


Requirements

  • 6 months - 1 year experience in Content Moderation, and/or Trust & Safety.

  • Previous experience in content moderation, content tagging, or registration handling is a strong plus.

  • Intermediate proficiency in written and spoken English.

  • Ability to make confident, accountable decisions in time-sensitive and critical situations.

  • Excellent multi-tasking skills, including the ability to efficiently work with dual monitors.

  • Strong self-confidence and a commitment to delivering high-quality results.

  • Capable of adapting to a fast-paced, dynamic work environment and managing shifting priorities.

  • Quick learner with a proactive attitude and eagerness to improve.

  • Basic knowledge of Microsoft Excel and Word; advanced proficiency is an advantage.

  • Familiarity with Windows at a user level.

  • Comfortable working ONSITE (Makati), preferably residing within Metro Manila.


Benefits

HMO, Holiday Pay, Fixed Rest Days

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