Outbound Sales Representatives

2 days ago

Makati City, National Capital Region, Philippines Probe CX Full time ₱250,000 - ₱500,000 per year

Duties and responsibilities

  • Receive inbound and/or place outbound calls
  • Provide accurate and timely responses for inquiries coming through email and live chat support channels
  • Perform data and research functions
  • Provide support through known basic troubleshooting techniques
  • Manage and resolve customer complaints
  • Identify and escalate priority issues
  • Route calls to the appropriate resource, when necessary
  • Document all information on customer interaction according to standard operating procedures
  • Always strive for Good Customer Satisfaction and Experience
  • Ensure that all calls are handled professionally based on the Quality Guidelines set by the Client
  • Ensure consistent performance based on a continuous improvement model
  • Ensure that all Login and Passwords (both Internal and External) are kept confidential
  • Participate in all Internal and External mandated training and/or seminars.
  • Knowledge, understanding, and compliance with PROBEGROUP policies and procedures.
  • Maintain knowledge of functional areas and company policies and procedures.
  • Provide feedback to management concerning possible problems or areas of improvement.
  • Ensure high levels of customer satisfaction through excellent sales service
  • Assess customers' needs and provide assistance and information on product features
  • Welcome customers to the store and answer their queries
  • Follow and achieve the department's sales goals on a monthly, quarterly, and yearly basis
  • "Go the extra mile" to drive sales
  • Maintain in-stock and presentable condition assigned areas
  • Actively seek out customers in-store
  • Remain knowledgeable on products offered and discuss available options
  • Process POS (point of sale) purchases
  • Cross-sell products
  • Team up with co-workers to ensure proper customer service
  • Build productive trust relationships with customers
  • Comply with inventory control procedures
  • Suggest ways to improve sales (e.g. planning marketing activities, changing the store's design)
  • Perform other duties as assigned by management.

Qualifications and Key Competencies:

  • With Excellent English Communication (Oral and Written) and comprehension skills
  • Experience in phone, email, and live chat support
  • 6 months to 1 year of proven work experience as a Retail Sales Associate, Sales Representative, or similar role
  • Has strong verbal and written communication Good problem-solving and critical thinking skills with a focus on issue resolution and customer satisfaction
  • Resourceful, able to multitask, and has high attention to details
  • Self-motivated and able to work independently as well as contribute to cross-functional and global teams
  • Flexible and has the ability to quickly adjust to frequent process and information changes
  • Can work under pressure & available to work flexible shifts
  • Basic understanding of sales principles and customer service practices
  • Working knowledge of customer and market dynamics and requirements
  • Track record of over-achieving sales quota
  • Hands-on experience with POS transactions
  • Familiarity with inventory procedures
  • Solid communication and interpersonal skills
  • A friendly and energetic personality with a customer service focus

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