
Team Leader/Supervisor
1 day ago
Key Responsibilities
- Lead and supervise a team of agents handling local accounts.
- Monitor team performance (KPIs, quality, attendance, productivity).
- Provide regular coaching, training, and mentoring to team members.
- Handle escalations and resolve customer or client issues professionally.
- Prepare and analyze performance reports for management.
- Motivate the team to meet targets and maintain high service standards.
- Ensure compliance with company policies and processes.
Qualifications
- With or without collections experience – leadership ability is the priority.
- At least 1 year of Team Lead, Supervisor experience in any local BPO or local account is an advantage.
- Strong communication and interpersonal skills.
- Confident in motivating and managing different personalities.
- Good problem-solving and decision-making skills.
- Tech-savvy and comfortable using MS Office / reporting tools.
- Open to working on-site and flexible schedules.
What We Offer
- Competitive salary and benefits package.
- Clear career growth opportunities.
- Leadership training and development programs.
- Supportive and collaborative work environment.
- Day shift (local account).
Job Types: Full-time, Permanent
Pay: Php22, Php25,000.00 per month
Benefits:
- Additional leave
- Company Christmas gift
- Company events
Ability to commute/relocate:
- Ortigas: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Team Leader : 1 year (Required)
Work Location: In person
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