Account Manager – IT Services

2 weeks ago

Cebu City, Central Visayas, Philippines 413c227b-d102-4885-8dbf-abb5e7373575 Full time ₱80,000 - ₱120,000 per year

Make your next big career move by applying as KMC Solutions' next CLIENT SERVICES EXECUTIVE – IT BPO

We are looking for a proactive and detail-oriented Client Services Executive to support our growing portfolio of IT and BPO clients. This role is ideal for someone with 2–3 years of experience in client services or account management, who understands the dynamics of technical projects and can confidently engage in discussions with IT stakeholders. The successful candidate will assist in managing client relationships, coordinating service delivery, and supporting project execution across technology-driven engagements.

On top of your salary, here are the exciting benefits you can look forward to:

  • Premium Pay: Holiday Premium, Overtime Pay, and Night Differential
  • Above Standard Leave Credits
  • Quarterly Bonus:
  • HMO Coverage
  • Group Life Insurance
  • 13th Month Pay

The main responsibilities of a CLIENT SERVICES EXECUTIVE – IT BPO include:

  1. Client Engagement & Support

  2. Serve as a key contact for assigned IT/BPO clients, ensuring timely communication and support across service engagements.

  3. Participate in client meetings and technical discussions to understand project requirements and relay feedback to internal teams.
  4. Assist in preparing client presentations, reports, and business reviews to highlight performance and identify improvement areas.

  5. Support client retention and satisfaction by addressing inquiries, resolving issues, and ensuring consistent service quality.

  6. Service Coordination & Delivery

  7. Collaborate with internal teams (Sales, HR/TA, IT Operations, Finance, etc.) to ensure client requirements are clearly documented and met.

  8. Support client and employee onboarding activities, including coordination of technical implementations and migrations.
  9. Monitor service delivery metrics and assist in identifying trends or issues that may impact client satisfaction.

  10. Use CRM tools (HubSpot) and Microsoft Office Suite to track client interactions, manage documentation, and generate reports.

  11. Project & Process Support

  12. Assist in managing small-scale client-facing projects, ensuring timelines and deliverables are met.

  13. Contribute to process improvement initiatives by identifying inefficiencies and suggesting enhancements.

  14. Maintain organized records of client communications, project milestones, and service performance.

  15. Growth & Learning

  16. Stay informed about industry trends, client technologies, and service offerings to better support client needs.

  17. Identify opportunities for upselling or cross-selling in collaboration with senior account managers.
  18. Participate in training and development programs to build technical and client management skills.

To apply, you must be an expert on the following requirements:

  • Education: Bachelor's degree in Business, IT, Communications, or a related field.
  • Experience: 2–3 years in client services, account management, or project coordination, preferably in IT or BPO environments.
  • Technical Understanding: Familiarity with IT services, technical terminology, and project workflows.
  • Communication: Strong verbal and written communication skills, with the ability to engage technical and non-technical stakeholders.
  • Tools: Proficient in CRM platforms (Hubspot) and Microsoft Office (Excel, PowerPoint, Outlook).
  • Organization: Excellent time management and attention to detail; able to manage multiple tasks and priorities.
  • Teamwork: Collaborative mindset with the ability to work independently and within cross-functional teams.
  • Client Focus: Passionate about delivering high-quality service and building client trust.

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