
Account Coordinator – TAC
6 days ago
Job Title:
Account Coordinator – TAC / Wizz Air
Department:
Account Management / Client Services
Reports To:
Senior Account Manager
Location:
Remote
Position Summary
The
Account Coordinator
plays a key role in supporting the Account Management team in delivering high-quality crew accommodation and transportation services for our client,
Wizz Air
. This position is responsible for coordinating daily operations, maintaining effective communication between internal teams and external vendors, and ensuring exceptional service delivery across all aspects of account management.
Key Responsibilities
- Provide comprehensive administrative and operational support to the Wizz Air Account Management team.
- Coordinate logistics and booking processes with internal departments to ensure seamless operations.
- Act as the primary liaison between Wizz Air, hotel partners, and transport providers to ensure timely and accurate service execution.
- Monitor booking issues, collect service feedback, and track vendor performance for continuous improvement.
- Maintain accurate documentation and assist in preparing periodic reports, dashboards, and client updates.
- Contribute to process optimization and uphold established service quality standards.
Key Interfaces
- Internal: Account Managers, Operations, Customer Service, Vendor Management
- External: Hotel Partners, Transport Providers, Wizz Air Client Representatives
Qualifications & Skills
- Strong administrative and organizational skills with high attention to detail.
- Excellent written and verbal communication skills.
- Ability to manage multiple tasks in a fast-paced, collaborative environment.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
- Familiarity with booking or travel management systems is an asset.
Performance Metrics
- Accuracy and timeliness in bookings and communications.
- Client and vendor satisfaction scores.
- Responsiveness and issue resolution turnaround time.
- Contribution to operational efficiency and continuous service improvement.
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