HR -Customer Service Representative

2 days ago

Pasig, National Capital Region, Philippines Cybalink Solutions Full time ₱288,000 - ₱384,000 per year

Why You'll Love Working With Us

  • Competitive Salary & Annual Bonuses – Your hard work deserves great rewards.
  • Comprehensive HMO – Full coverage for you plus 1 FREE dependent.
  • Generous Meal Allowance – Stay fueled and focused every day.
  • 30 Days Paid Leave – Wellness, vacation, and sick leave, with conversion options.
  • Growth & Engagement – Ongoing training, quarterly workshops, and monthly games with exciting prizes.
  • Fun, Supportive Culture – Celebrate wins and enjoy a workplace that values you.
  • Unlimited Coffee & Water – Keep refreshed and energized throughout the day.
  • 2 days weekly rest for a better work-life balance

Job Overview:

We are seeking an HR Customer Service Representative to join our team. This role provides front-line support for incoming HR and Recruitment queries, ensures calls and concerns are handled professionally, and assists with a variety of HR administrative tasks. The ideal candidate will have strong communication skills, customer service experience, and the ability to adapt quickly in a fast-paced environment.

Key Responsibilities:

  • Handle incoming calls and inquiries directed to the HR and Recruitment team with professionalism and a service-oriented approach.
  • Accurately log, track, and monitor calls, ensuring proper documentation and timely action from relevant team members.
  • Resolve or escalate queries as required and maintain follow-up until closure.
  • Prepare and maintain call logs, reports, and summaries highlighting key issues, trends, and resolutions.
  • Provide accurate and timely information to clients and candidates in line with company and client policies.
  • Perform administrative and clerical tasks to support HR and recruitment functions.
  • Enter and update data into HR and recruitment systems with a high level of accuracy.
  • Support ad hoc HR/recruitment tasks and special projects as assigned.
  • Collaborate closely with management and clients to ensure smooth HR service delivery.

Qualifications:

  • Bachelor's Degree in any field.
  • Minimum of 3 years' call center experience handling Australian clients.
  • Prior HR, recruitment, or administrative support experience is an advantage.
  • Familiarity with HR systems, database software, and call tracking tools is desirable.
  • Excellent English communication skills (verbal and written).
  • Strong interpersonal and customer service skills.
  • Ability to multitask, prioritize, and work under minimal supervision.
  • High attention to detail, with strong documentation and reporting skills.
  • Proficiency in MS Excel, Word, and adaptability with different platforms/systems.
  • Ability to handle sensitive information with confidentiality and discretion.
  • Willing to work in the office full-time at Arcovia City, Brgy. Ugong, Pasig City. (Monday-Friday, 7:00AM to 4:00PM)

Company Overview:

Cybalink Solutions is a global outsourcing partner specializing in providing world-class operational support to the construction, engineering, and resources industries. If you excel in a dynamic, fast-paced environment and have a keen eye for optimizing operations, apply now to lead our team and drive transformative success in the construction, engineering, and resources industries Join us at Cybalink Solutions and be at the forefront of operational excellence.

Job Types: Full-time, Permanent

Pay: Php30, Php32,000.00 per month

Benefits:

  • Company events
  • Health insurance
  • Opportunities for promotion
  • Pay raise
  • Promotion to permanent employee
  • Work from home

Work Location: In person

  • HR Customer Service Representative

    2 days ago

    Pasig, National Capital Region, Philippines CYBALINK SOLUTIONS, INC. Full time ₱900,000 - ₱1,200,000 per year

    Why You'll Love Working With UsCompetitive Salary & Annual Bonuses – Your hard work deserves great rewards.Comprehensive HMO – Full coverage for you plus 1 FREE dependent.Generous Meal Allowance – Stay fueled and focused every day.30 Days Paid Leave – Wellness, vacation, and sick leave, with conversion options.Growth & Engagement – Ongoing...

  • HR Customer Service Representative

    2 days ago

    Pasig, National Capital Region, Philippines Cybalink Solutions Full time ₱250,000 - ₱450,000 per year

    Why You'll Love Working With UsCompetitive Salary & Annual Bonuses – Your hard work deserves great rewards.Comprehensive HMO – Full coverage for you plus 1 FREE dependent.Generous Meal Allowance – Stay fueled and focused every day.30 Days Paid Leave – Wellness, vacation, and sick leave, with conversion options.Growth & Engagement – Ongoing...

  • Customer Service Representative

    1 week ago

    Pasig, National Capital Region, Philippines JOB CONNECT RESOURCES INC. Full time ₱300,000 - ₱360,000 per year

    Customer Service Representative - International Account Industry: ECOMMERCEWe are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when...

  • Customer Service Representative

    1 week ago

    Pasig, National Capital Region, Philippines JOB CONNECT RESOURCES INC. Full time ₱240,000 - ₱360,000 per year

    Customer Service Representative - International AccountIndustry: ECOMMERCEWe are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when...

  • Customer Service Representative

    2 weeks ago

    Pasig, National Capital Region, Philippines Find HR Full time ₱250,000 - ₱500,000 per year

    Location: Pasig City, Metro Manila (On-site)Work Setup: On-site voice support processEmployment Type: Regular / End-of-contract (based on performance)Application Deadline: 20 November 2025Role OverviewWe are seeking motivated and customer-focused individuals to join our voice team in Pasig City. Whether you're just starting or already have some experience,...

  • Customer Service Representative

    2 weeks ago

    Pasig, National Capital Region, Philippines Asia Teleservices Inc Full time ₱300,000 - ₱360,000 per year

    Asiatel Outsourcing (Asia Teleservices Inc ), a rapidly growing Business Process Outsourcing (BPO) company based in Ortigas Center, Pasig Philippines, is seeking dynamic and experienced candidates to be CUSTOMER SERVICE REPRESENTATIVE. With a team of 200 employees, we have been providing exceptional outsourcing services to our clients since 2006.Be a...

  • Customer Service Representative

    1 week ago

    Pasig, National Capital Region, Philippines JOB CONNECT RESOURCES INC. Full time ₱216,000 per year

    Job Connect Resources Inc.HIRINGCUSTOMER SERVICE REPRESENTATIVE (CHAT SUPPORT)With Experience in Customer Service representative (CSR)Local and International AccountScripts are providedWork-like SHOPEE or LAZADAGood communication skillsCustomer service orientedComputer LiterateBasic EnglishDeployment area will be at Ortigas CenterMonday to Friday working...

  • Customer Service Representative

    1 week ago

    Pasig, National Capital Region, Philippines Cloud Panda PH Full time ₱150,000 - ₱250,000 per year

    The Customer Service Representative supports customers by providing helpful information, answering questions, and responding to complaints.DUTIES & RESPONSIBILITIESMaintaining a positive, empathetic, and professional attitude toward customers always. - Responding promptly to customer inquiriesCommunicating with customers through various...

  • Customer Service Representative

    2 days ago

    Pasig, National Capital Region, Philippines ResultsCX Full time ₱150,000 - ₱250,000 per year

    Customer Experience Representative - PasigHiring nowAre you a highly motivated individual who can work in a fast-paced environment? This is your opportunity to showcase your skills and be recognized for your achievements. At ResultsCX , we train our team members to provide exceptional customer service to our clients and make a better community for our...

  • Customer Service Representative Customer Service Representative

    2 days ago

    Pasig, National Capital Region, Philippines Risewave Consulting, Inc. Full time

    Job description:We are looking for dedicated Customer Service Representatives (CSR) for a Healthcare Account that will be responsible for handling customer inquiries, providing accurate information, and delivering excellent service to ensure customer satisfaction.Key Responsibilities:Answer incoming calls, chats, or emails from customers in a professional...